> Markdown version of [/jobs/ext/3162102-it-support-l2](https://www.wearedevelopers.com/jobs/ext/3162102-it-support-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support (L2)

- **Company:** Michael Page
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Collaborative Software, Issue Tracking Systems, Citrix Systems, Cisco WebEx, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.vdab.be/vindeenjob/vacatures/74629383

## About the Role

* Degree in IT or equivalent experience.
 * 4 to 6 years of experience in IT support, ideally within a professional services environment.
 * Strong technical skills (Windows 11, M365, networking, Citrix, VoIP).
 * Familiarity with ticketing tools (e.g., ServiceNow).
 * Excellent analytical and problem-solving skills with the ability to prioritize tasks.
 * Strong communication and customer service mindset.
 * Ability to work under pressure and interact with stakeholders at all levels.
 * IT certifications (e.g., A+, Microsoft) are a plus.
 * French or Dutch and English

## Description

Our client is a leading international professional services organization known for its high standards, fast-paced environment, and strong commitment to internal service excellence. With a European footprint, the company relies on well-structured IT teams collaborating across multiple offices.
Jobomschrijving

 * Provide Level 1 and Level 2 support for end-user environments (Windows, M365, IT equipment).
 * Install, configure, maintain, and troubleshoot laptops, desktops, and peripherals.
 * Manage incidents through a ticketing system and ensure proper resolution or escalation.
 * Support network, telephony (VoIP), and mobile (iOS) issues.
 * Assist with collaboration tools (Teams, Zoom, Webex) and meeting room technologies.
 * Document solutions and contribute to continuous improvement initiatives.
 * Collaborate with European IT teams on projects and deployments.
 * Participate in on-call rotations and occasional out-of-hours work for rollouts or events.