> Markdown version of [/jobs/ext/3163034-it-field-support-technician-t2-second-line](https://www.wearedevelopers.com/jobs/ext/3163034-it-field-support-technician-t2-second-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - T2 / Second Line - **Company:** Concero UK - **Location:** Leicester, UK - **Experience:** Experienced - **Salary:** £28,000.0 - £34,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, System Configuration, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Windows Servers, Network Protocols, Software Deployment, Office365, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Gsuite, Zendesk, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=50a72973d6d58d63 ## About the Role * Level 4 industry specific qualification * Demonstrable working knowledge of InTune * Demonstratable experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS. * Strong analytical and problem-solving skills to diagnose and resolve technical issues * Proficiency in computer hardware setup, configuration, and troubleshooting * Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls * Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos * Resilience, compassion, flexibility and ability to work independently as well as collaboratively in a team environment * Minimum two years of experience working in an in person Second Line IT Field Support role * Methodical and well organised * Full UK driving licence with no more than 3 penalty points and access to own vehicle * Right to work in the UK * Wiling to commute - the school based in Leicester. Before applying please ensure you are within a one hour commutable distance to LE3. What we'd love * Experience working in a special education needs setting * Experience working as a Field Technician * Experience working in an MSP (Managed Service Provider) * Familiar with a structured, fast-paced, and professional working environment, * in person/field Second Line IT support: 2 years (required) ## Description Are you a calm, compassionate, and tech-savvy problem solver who thrives in dynamic environments? We're looking for an experienced T2 / Second Line IT Field Technician to join our team and hit the ground running. In this role, you'll provide in person Second Line IT support across two Special Educational Needs schools in Leicester, helping staff keep systems running smoothly and ensuring our customers receive the excellent service they expect. You'll be part of a forward-thinking, rapidly growing IT company headquartered in Wolverhampton. Duties: - Provide technical support and troubleshooting for computer hardware, software, and network-related issues - Install, configure, and maintain computer systems and peripherals - Set up and manage user accounts and access permissions - Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall - Collaborate with team members to resolve IT issues and implement solutions - Document and track support tickets using our ticketing system, Freshdesk - Assist with software installations and updates - Conduct daily system maintenance tasks, such as backups and updates, PLEASE NOTE: Although our head office is based in Wolverhampton, this role is based in school/s in Leicester. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your duties. However, there will be occasions where you will be required to attend the office. 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