> Markdown version of [/jobs/ext/3163039-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/3163039-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Administrator

- **Company:** Equans
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Databases
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=59bc2279bb2c86e4

## About the Role

* Must have experience of providing excellent customer service ideally in a helpdesk environment
 * Knowledge of a CAFM system desirable - we use Maximo
 * Excellent communication skills, both oral and written
 * Able to work as part of a team and autonomously
 * Must have good IT skills (able to use email, management systems, databases)
 * Well organised and able to prioritise workload

## Description

* Reporting to the Customer Service Manager
 * Provide a professional FM Helpdesk service
 * Receive calls and enter the details onto the CAFM system to enable the works to be completed
 * Support the planned maintenance programme by generating jobs and updating the system when work is complete
 * Provide administration support to the department
 * Working 40 hours per week, Monday to Friday 08:00 to 17:00 and 09:00 to 18:00 (alternate weeks), Equans currently has an exciting opportunity for a Helpdesk Administrator to join our facilities team at North Middlesex University Hospital in Edmonton. This is a permanent full-time role working 40 hours per week, Monday to Friday, 08:00 to 17:00 / 09:00 to 18:00 (alternate weeks).

What will you deliver?

 * Reporting to the Customer Service Manager
 * Provide a professional FM Helpdesk service
 * Receive calls and enter the details onto the CAFM system to enable the works to be completed
 * Support the planned maintenance programme by generating jobs and updating the system when work is complete
 * Provide administration support to the department
 * Working 40 hours per week, Monday to Friday 08:00 to 17:00 and 09:00 to 18:00 (alternate weeks)