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# IT Support Technician

- **Company:** M2M Data Connect Limited
- **Location:** Northwich, UK
- **Salary:** £18,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Apple IOS, User Authentication, Software as a Service, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, JSON, Systems Integration, Web Applications, Wireless Networks, Wi-Fi Technology, Software Troubleshooting, Webhooks, Mobile Data
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a7ec0f35a301e234

## About the Role

Essential

 * Previous experience in IT support, technical customer service or a similar role.
 * Good knowledge of Windows, Android or iOS devices and web-based applications.
 * Strong troubleshooting and problem-solving skills.
 * Ability to explain technical information clearly to non-technical users.
 * Excellent written and verbal communication.
 * Strong organisation and attention to detail.
 * Ability to manage multiple support cases and work independently.
 * A helpful, patient and professional approach to customer service.

Desirable

 * Experience supporting SaaS platforms or messaging services.
 * Experience working with SMS providers, messaging gateways or communications platforms.
 * Experience using APIs, webhooks and JSON payloads to configure, integrate or automate SMS services.
 * Ability to troubleshoot SMS delivery, callback, authentication and integration issues.
 * Experience using Meta Business Suite, including business accounts, permissions and asset management.
 * Experience configuring or supporting the WhatsApp Business Platform and WhatsApp APIs.
 * Understanding of WhatsApp message templates, webhooks, phone-number registration and common delivery or authentication issues.
 * Knowledge of IoT devices, mobile networks, SIMs or eSIM technology.
 * Experience with device provisioning, remote monitoring or fleet technology.
 * Familiarity with third-party system integrations.
 * Experience using helpdesk, CRM or remote-support systems.
 * Basic understanding of networking, including Wi-Fi, mobile data, IP addressing and DNS.
 * Experience working in the taxi, transport, logistics or mobility sector.

## Description

Join one of the UK's leading connectivity, AI and messaging companies during an exciting period of expansion. We're looking for a hands-on, customer-focused IT Support Specialist to support TaxiBot, Smart messaging, IoT devices and eSIM services.

You'll onboard customers, solve technical problems and help keep connected services running smoothly. Experience with Meta Business Suite, WhatsApp APIs, SMS providers, webhooks or JSON would be a real advantage.

This role starts part-time at three days per week, with the opportunity to progress to full-time as the company continues to grow.

Customer onboarding

 * Guide new customers through the TaxiBot and smart messaging onboarding process.
 * Create and configure customer accounts, users, permissions and service settings.
 * Help customers install and activate supported applications and devices.
 * Deliver remote or in-person product demonstrations and basic user training.
 * Confirm that each customer's system, messaging services and connected devices are working correctly before launch.
 * Maintain onboarding checklists and accurate customer records.

Technical support

 * Provide first- and second-line support by telephone, email, messaging and remote-access tools.
 * Diagnose and resolve software, device, account and connectivity issues.
 * Support customers with TaxiBot features, smart messaging workflows, notifications and system integrations.
 * Record, prioritise and manage support requests through the ticketing system.
 * Communicate progress clearly and keep customers informed until their issue is resolved.
 * Escalate complex incidents to development, network or third-party service providers when necessary., * Customers are onboarded accurately and on schedule.
 * Support requests receive prompt, professional responses.
 * Technical issues are resolved efficiently and documented properly.
 * IoT devices and eSIM services remain connected and correctly assigned.
 * Customers feel confident using TaxiBot and smart messaging services.
 * Recurring issues are identified and reduced through better documentation and processes.

Pay: £18,000.00-£30,000.00 per year

Benefits:

 * Canteen
 * Casual dress
 * Company pension
 * Flexitime

Ability to commute/relocate:

 * Northwich CW9 5BH: reliably commute or plan to relocate before starting work (required)

Application question(s):

 * Experience of Meta Business Suite ?
 * WhatsApp API Expereince?