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# Remedy Application Specialist

- **Company:** M Group Ltd
- **Location:** Stevenage, UK
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Application Services, Business Software, Databases, System Configuration, Document Management Systems, Network Administration, Software Engineering, Integration Tests
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e82f4f152b16c52

## About the Role

You'll be an experienced Remedy Application Specialist with a passion for delivering reliable, high-quality application services within a customer-focused environment. You'll enjoy solving technical challenges, collaborating with multiple stakeholders and continuously improving the applications you support as well as managing a team of application specialists., * Expert in BMC Remedy or (BMC Helix) - Including Design, Implementation and Support.

 * Management of application specialists
 * Experience within mobile field applications
 * Experience delivering successful application projects within a customer-facing environment.
 * Experience implementing and supporting applications in one or more of the following areas:
 + Business applications (including document management, collaboration and reporting)
 + Service Management
 + Network Management
 * Experience producing clear, accurate technical specifications and documentation.
 * Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 * A proactive approach to learning new technologies and maintaining current technical knowledge.

## Description

* Working with stakeholders to translate business requirements into technical specifications and application solutions.
 * Producing technical documentation, including system designs, architecture documentation and configuration specifications.
 * Supporting application selection, procurement and implementation activities.
 * Managing third-party suppliers, ensuring technical compliance, integration and successful delivery.
 * Taking end-to-end ownership of application design, configuration, deployment and transition into operational support.
 * Configuring applications and databases to meet customer requirements.
 * Planning and managing unit, system and integration testing.
 * Supporting applications, reports and system interfaces, resolving technical issues and ensuring optimal performance.
 * Liaising with software vendors to coordinate software updates, patches and product improvements.
 * Monitoring application performance and identifying opportunities for optimisation.
 * Producing and maintaining technical documentation, user guides and training materials.
 * Delivering application training and technical guidance to end users where required.
 * Providing out-of-hours support for critical application issues on a rota or as required.