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# Conversational AI Operations Engineer

- **Company:** Capitole
- **Location:** Madrid, Spain
- **Salary:** €30,000.0 - €45,000.0
- **Contract:** Permanent contract
- **Skills:** Chatbots, Generative AI
- **Published:** June 15, 2026
- **Apply:** https://www.jobleads.com/job/ed27506c55d27fb4bc88f8cd69a5d6231

## About the Role

* Más de 2 años de experiencia en Cognigy o plataformas de IA conversacional similares.
 * Experiencia en soporte técnico de nivel 1/2.
 * Conocimiento en la detección y análisis de errores en IA generativa., Microsoft Bot Framework
Soporte técnico
Análisis de interacciones en IA
Optimización de flujos conversacionales

## Description

Capitole en Madrid busca un profesional con más de 2 años de experiencia en Cognigy o plataformas de IA conversacional similares. Las responsabilidades incluyen brindar soporte técnico de nivel 1/2, gestionar y resolver incidentes, y colaborar con Product Owners en la mejora de chatbots., * Dar soporte técnico de nivel 1/2, realizando diagnóstico inicial y resolución de problemas.

 * Gestión y resolución de incidentes bajo acuerdos de nivel de servicio (SLA).
 * Evaluación de interacciones en asistentes de IA, analizando el lenguaje natural.


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