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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Functional Consultant Dynamics 365 CE (Customer Service/Sales) - **Company:** Kiwa - **Location:** Rijswijk, Netherlands - **Experience:** Expert - **Salary:** €5,463.0 - €7,511.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Microsoft Azure, Customer Data Management, Microsoft Dynamics CRM, Microsoft Dynamics, SQL Databases, Systems Integration, Microsoft Power Automate, Powerapps, Web Api - **Published:** September 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb01f7c24d84b110 ## About the Role We are looking for someone who brings seniority, strong analytical and structured thinking, the confidence to challenge constructively, and excellent communication skills. You are pragmatic, solution-oriented, and focused on delivering sustainable business value, with the ability to influence stakeholders and coach colleagues. In addition you have the following background: Required * Bachelor-level professional and intellectual ability; * Minimum 7 years' relevant experience as a Functional Consultant Dynamics 365 CE, including demonstrable senior-level ownership; * Strong knowledge of Dataverse, including data modelling, security, integrations, and solution architecture principles; * Experience with Power Platform, including Power Automate and Power Apps; * Strong understanding of core business processes, including Sales, Service, and Customer Data; * Proven experience delivering and governing solutions in complex, international enterprise environments; * Excellent stakeholder-management, advisory, analytical, facilitation, and documentation skills; * Fluent in English (spoken and written); * Based in the Netherlands with the right to work here; * Demonstrable experience leading workshops, making solution recommendations, and managing stakeholders; * Ability to mentor colleagues, review functional deliverables, and raise overall delivery quality. Nice to have * Knowledge of Microsoft Copilot, preferably Copilot for Dynamics 365 and/or Copilot Studio, including relevant governance, security, and adoption considerations; * Experience identifying and translating AI/Copilot use cases into measurable business value; * Integration experience with APIs, Azure Logic Apps, and Service Bus; * Basic Dataverse/SQL query knowledge (FetchXML, Web API); * Agile and/or Azure DevOps experience; * Experience in regulated or compliance-driven environments. ## Description As a Senior Functional Consultant Dynamics 365 CE, you take functional ownership of the continuity, development, and optimal use of the Dynamics 365 platform with a focus on Customer Service Workspace and Sales. You act as a trusted advisor who bridges business and IT, translating complex business needs into scalable functional designs and configurations. Working with an international team, you support users across multiple countries, with a strong focus on sales, data quality, adoption, scalability, security, and compliance. Knowledge of Microsoft Copilot and its practical application within Dynamics 365 and the Power Platform is preferred. Key responsibilities * Lead the functional design, configuration, and optimization of Dynamics 365 CE solutions, with a focus on Customer Service Workspace and Sales; * Challenge and translate complex business requirements into clear, scalable functional designs and specifications; * Promote standard functionality and configure solutions, advising on customizations only where they deliver clear business value; * Own functional impact analyses for changes and releases, including dependencies, risks, and adoption implications; * Support testing and go-live activities; * Advise business stakeholders and guide, train, and support key users; * Create functional documentation and user instructions; * Ensure alignment with enterprise architecture, governance, security, compliance, and data-quality standards; * Identify and lead continuous improvement initiatives, including opportunities to use Copilot and AI responsibly; * Provide functional leadership and perform quality reviews; * Act as a trusted advisor on the Dynamics 365 and Power Platform roadmap, including responsible Copilot adoption. Typical activities * Leading functional design, solution reviews, and documentation; * Configuration and quality assurance of solutions; * Facilitating workshops and advising business stakeholders at operational and senior levels; * Impact analysis, release readiness, and functional governance. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [DB UX Design System – How we’ve open sourced our largest inner source project](https://www.wearedevelopers.com/videos/819-db-ux-design-system-how-we-ve-open-sourced-our-largest-inner-source-project) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Say goodbye to building boring APIs with Azure Data API Builder](https://www.wearedevelopers.com/videos/1194-say-goodbye-to-building-boring-apis-with-azure-data-api-builder) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)