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# (fluent French & English) Technical Support Consultant (remotely)

- **Company:** SupportYourApp
- **Location:** La Louvière, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service
- **Published:** September 4, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=cb9657c6bcac19b3

## About the Role

* Excellent English and French communication skills (at least C1 for both spoken and written);
 * At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment;
 * Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools);
 * Strong problem-solving and troubleshooting skills, with constant attention to detail.
 * Ability to multitask and prioritize effectively;
 * Exceptional interpersonal and team-player skills;
 * Ability to communicate technical information to non-technical customers;
 * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

## Description

* Provide technical support via phone, email, and chat in a professional and efficient manner;
 * Troubleshoot technical issues and provide step-by-step guidance to customers;
 * Collaborate with other departments to resolve customer issues;
 * Escalate complex issues to the appropriate team for resolution;
 * Document customer interactions and inquiries in D365;
 * Continuously improve customer support processes and procedures;
 * Maintain a high level of product knowledge and stay up to date with company updates and changes.