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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** BES LTD - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Office, Office365, Computer Equipment - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c48078a1ddfae2d7 ## About the Role * Previous experience in a helpdesk, IT support, administration, or customer service environment. * Basic understanding of computer hardware, software, operating systems, and common IT issues. * Proficiency in Microsoft Office / Microsoft 365 applications. * Good written and verbal communication skills. * Strong organisational and administrative skills. * Excellent attention to detail and record-keeping abilities. Key Competencies * Customer service orientation. * Problem-solving and troubleshooting skills. * Strong communication and interpersonal skills. * Ability to prioritise and manage multiple requests. * Attention to detail and accuracy. * Ability to work independently and as part of a team. * Time management skills. * Professional and reliable approach. * Ability to maintain confidentiality. * Willingness to learn new systems and technologies. ## Description The Helpdesk Administrator is responsible for providing efficient first-line support to employees, managing helpdesk queries and requests, and ensuring that technical and administrative issues are logged, tracked, and resolved in a timely manner. The role requires strong organisational and communication skills, attention to detail, and a customer-focused approach. The Helpdesk Administrator will work closely with internal departments and relevant technical teams to ensure a high standard of service and effective resolution of support requests., * Receive, log, prioritise, and monitor helpdesk queries and service requests. * Provide first-line assistance to users with basic technical and system-related issues. * Escalate complex or unresolved issues to the appropriate technical team or service provider. * Follow up on outstanding requests to ensure they are resolved within agreed timeframes. * Maintain accurate and up-to-date helpdesk records, tickets, and documentation. * Assist with the coordination and administration of hardware, software, and IT service requests. * Communicate clearly and professionally with users regarding the status and resolution of their requests. * Identify recurring issues and escalate trends or potential system problems to the relevant team. * Assist with maintaining helpdesk procedures, user guides, and standard operating procedures. * Ensure that all support activities are carried out in accordance with company policies, procedures, and security requirements. * Perform general administrative duties relating to the helpdesk and IT function as required. * Provide reports or updates on helpdesk activity and outstanding issues when required., * Helpdesk requests are accurately logged, monitored, and resolved within agreed timeframes. * Users receive professional, timely, and effective support. * Helpdesk records and documentation are maintained accurately. * Outstanding and escalated issues are followed up appropriately. * IT and administrative processes are consistently followed. * High levels of internal customer satisfaction are maintained. ## Related Videos - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How to develop an autonomous car end-to-end: Robotic Drive and the mobility revolution](https://www.wearedevelopers.com/videos/22-how-to-develop-an-autonomous-car-end-to-end-robotic-drive-and-the-mobility-revolution) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)