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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Repairs Helpdesk Supervisor - **Company:** Nacro - **Location:** UK - **Experience:** Experienced - **Salary:** £31,982.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Performance Monitor - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=206cdc7d339098ca ## About the Role * Strong communicators who can confidently engage with a range of internal and external stakeholders * Organised professionals who can manage competing priorities and work effectively under pressure * Detail-focused individuals with strong administrative and reporting skills * Collaborative team players with leadership or supervisory experience * Problem-solvers who can respond positively to challenges and changing priorities Essential Skills & Experience * Minimum of two years' experience in property repairs and maintenance within the social housing or private rented sector * Ideally experienced within a property repairs helpdesk environment * Strong understanding of the rented and/or social housing sector * Experience managing complex administrative systems * Excellent written and verbal communication skills * Strong organisational skills with the ability to prioritise workloads and meet deadlines * Experience monitoring KPIs and producing performance reports * Good ICT skills, including Microsoft Excel, Word, and Outlook * Excellent attention to detail ## Description We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service - 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro's CAS-2 property portfolio. Who Are We Looking For? We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team. You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high. This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position. Key Responsibilities * Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery * Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance * Ensure repair requests are processed promptly and in line with contractual and performance targets * Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders * Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues * Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team * Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money * Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews * Support pre- and post-inspections and property condition surveys alongside surveyors * Compile and analyse repairs and maintenance data to produce performance reports and KPI information * Deputise for the Property Repairs Helpdesk Manager during periods of absence ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)