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# 1st Line Service Desk Technician

- **Company:** Cloud10 IT
- **Location:** Manchester, UK (Remote available)
- **Salary:** £27,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, HP Thin Clients, Issue Tracking Systems, Windows Servers, Remote Desktop Services, Microsoft SharePoint
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=721767253e33a350

## About the Role

* Minimum 1yr experience providing IT Support, preferably within an MSP or fast-paced environment.
 * Experience of setup of and troubleshooting user issues with desktops/laptops/thin client hardware
 * A confident and friendly personality with a keen and professional approach to work
 * Passion and excitement regarding work with a self-motivated, can-do will-do attitude
 * Willingness to go the distance to get something done
 * Enthusiasm for learning and improving their skills and knowledge
 * Excellent organisational skills, be able to prioritise, finish what you start, manage time, document key actions and follow up
 * Strong troubleshooting skills and confident approach to remote and phone support
 * Great communication and customer service skills
 * Windows 11 and Microsoft Apps and Services knowledge
 * Knowledge of administering Windows Server an advantage
 * Experience of user setups including Active Directory and Microsoft 365

## Description

* 1st line technical support, by email and telephone, to a client base of around 3000 users
 * Monitoring and updating the service desk ticket system
 * Diagnosing a variety of issues and performing first time fixes where possible
 * Advising customers appropriately and communicating regularly regarding open tickets
 * Hands-on working on hardware and system upgrades and migration projects
 * Escalating tickets to 2nd and 3rd Line where necessary
 * Working collaboratively with onsite technical team to assist with problem solving and onsite installations
 * Working on Windows 11, Mac OS, Windows Server, Microsoft 365 Apps & Services, Teams, SharePoint, Azure, Microsoft 365, Exclaimer, Networking, Microsoft Remote Desktop and a wide range of other technologies in time


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