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# IT Engineer (Support Desk & Engineer)

- **Company:** Pixacomms Ltd
- **Location:** Cardiff, UK
- **Experience:** Experienced
- **Salary:** £25,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Cloud Platform System, User Accounts
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83acbcd5ce0f1b66

## About the Role

* Minimum 2 years' experience in an MSP or fast-paced IT support environment
 * Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
 * Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting
 * Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
 * Experience with RMM tools and service desk/ticketing systems
 * Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting
 * Strong communication skills with the ability to manage workload independently

## Description

We're looking for a Engineer to join our Support team at Pixacomms, based from our Cardiff Head Office.

This is a hands-on technical role supporting a wide range of customers across Microsoft 365, cloud platforms, endpoints, networking, and telecoms environments. You'll work closely with both customers and internal teams to troubleshoot issues, deliver excellent support, and help maintain secure and reliable IT environments.

The role is ideal for someone with MSP experience who enjoys problem solving, working across varied technologies, and developing their technical skills within a fast-paced and supportive team environment.

At Pixacomms, progression is a major focus within our Support Department. You'll be given exposure to a wide range of technologies, supported through training and certifications, and encouraged to continue developing towards more senior technical and project-focused roles within the business., * Provide 1st & 2nd line remote support via the service desk across a wide customer base

 * Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments
 * Support and maintain cloud systems, user accounts, and security policies
 * Assist with telecoms and VoIP-related support queries
 * Escalate complex issues to Level 3 engineers, collaborating through to resolution
 * Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base