> Markdown version of [/jobs/ext/3167038-remote-support-engineer-working-from-home](https://www.wearedevelopers.com/jobs/ext/3167038-remote-support-engineer-working-from-home). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Support Engineer (Working from home) - **Company:** Prodigy IT Solutions - **Location:** UK (Remote available) - **Salary:** £26,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Antivirus Softwares, Microsoft Azure, Backup Devices, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Azure Active Directory, Standard Sql, Remote Infrastructure Management, TCP/IP, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune - **Published:** September 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3267da231207a69c ## About the Role We don't limit or classify what problems you can fix, so there will be a definite variety and exposure to all sorts of technical problems and solutions. The majority of our clients are non-technical, so we take a non-jargon approach. As well as demonstrating core technical competence, we like to see great communication and customer service skills where you are looking to exceed client expectations in all you do. Our clients range from all types of industries and sizes. We are looking for someone who has a diverse background in helping all types of small and medium-sized businesses remotely and can work well under pressure. The role is very rewarding and satisfying, knowing you are the face of the company to clients who rely on you to keep their business operational and productive. To stay in touch with colleagues, we ask that when logistically possible, you attend the office once a month; it's important that you stay in tune with the company ethos and culture. We also have an evening MS Teams meeting, which is a great opportunity to have your say on the business. The Directors will discuss company updates, goals, and solutions. We even have a quarterly staff outing where we like to let our hair down. About You: For this IT Support role, you will need excellent customer service skills and, ideally, experience in the following areas and technologies: * Experience supporting small- to medium-sized businesses ideally within an MSP * Windows Server 2016, 2019, 2022, 2025 environments and the following is key: * Hyper-V experience * SQL * Hosted/Cloud emails, backups, desktop solutions, Microsoft Azure, Amazon AWS * MS Hosted Exchange / Office 365 / MS Teams / Intune / Azure AD / AIP / Co-Pilot / MFA / Conditional access policies * LAN / TCPIP / DHCP / DNS / Firewalls / VPNs / Wi-Fi / WatchGuard / Unifi * Fibre / EFM / Leased Lines * Datto Remote Management Tools * Advanced Threat Protection * Windows 11 / Apple & MS Office range * General software, Sage Accounts, Anti-Virus, Backup tools, etc. * Good understanding of Cyber Essentials Policies & Procedures ## Related Videos - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Fake or news XXL](https://www.wearedevelopers.com/videos/100591-fake-or-news-xxl) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)