> Markdown version of [/jobs/ext/3167194-service-desk-co-ordinator](https://www.wearedevelopers.com/jobs/ext/3167194-service-desk-co-ordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Co-ordinator

- **Company:** BGIS
- **Location:** Derby, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computer-Aided Facility Management, Microsoft Office
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=156c9fd29be77d06

## About the Role

* Previous experience in a Service Desk, Helpdesk, Administration or Coordination role.
 * Strong organisational and communication skills.
 * Good attention to detail and ability to manage multiple tasks.
 * Experience using CAFM systems is desirable.
 * Proficient in Microsoft Office, including Outlook, Excel and Word.
 * Experience within Facilities Management, Engineering Services or Maintenance environments would be advantageous.

Qualifications

 * GCSEs (or equivalent) in Maths and English.
 * Administrative or customer service qualifications are desirable but not essential.

## Description

The Service Desk Coordinator provides administrative support across maintenance contracts, ensuring planned and reactive works are managed efficiently. The role supports engineers, subcontractors, customers and operational teams to ensure service delivery, compliance and accurate invoicing.
Key Responsibilities

 * Manage jobs through the CAFM system.
 * Schedule and coordinate reactive and planned maintenance works.
 * Liaise with engineers, subcontractors and suppliers to arrange attendance.
 * Raise purchase orders and process related documentation.
 * Communicate with customers regarding job updates and site access requirements.
 * Ensure all job records, reports and certificates are uploaded and maintained.
 * Prepare completed works for invoicing.
 * Update customer portals and internal systems with relevant information.
 * Monitor progress of maintenance activities and follow up outstanding actions.
 * Support the Service Desk and Administration teams during periods of absence or high workload.
 * Respond to customer enquiries via phone and email.
 * Assist with timesheets, invoicing, supplier queries and operational reporting.


## Related Videos

- [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)

## Related Articles

- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)