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# Senior PC Support Technician

- **Company:** Keystone Solutions
- **Location:** Brussel, Belgium
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Apple IOS, Office365, Computer Equipment, Information Technology
- **Published:** September 5, 2026
- **Apply:** https://www.careerjet.be/jobad/bec767975fde303a6034a8cba97e95ad54

## About the Role

* Proficiency in Windows 11 and MS 365.
 * Basic knowledge of networking and connectivity.
 * Experience with the Ivanti platform for ticket management (minimum 3 years).
 * Strong incident resolution skills, service request management, and organizational abilities.
 * Good knowledge of IT tools commonly used within a Service Desk.
 * Client-oriented mindset and a strong sense of service.
 * Ability to ask the right questions to accurately identify issues faced by users.
 * Stress resistance and the ability to remain calm and courteous, even with users lacking IT knowledge.
 * Fluency in French and Dutch is essential.

## Description

Keystone Solutions is seeking a Senior PC Support Technician for a consultancy mission at a client site. In this role, you will be responsible for providing second-line support to users, ensuring efficient incident management and resolution., * Create, log, and process incidents and user requests via phone or a computerized management tool.

 * Follow up and resolve assigned incidents and requests.
 * Perform technical diagnostics to identify issues and determine appropriate solutions.
 * Enhance existing internal procedures and knowledge base, sharing improvements with the team through documentation and procedures.
 * Provide transparent, honest, and objective support to users, delivering personalized service and maintaining constructive contacts.
 * Install computer hardware and software based on established procedures.
 * Prepare and set up workstations.
 * Manage the smartphone fleet (Android and iOS) and associated subscriptions.