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# (fluent French & English) Technical Support Consultant (remotely)

- **Company:** SupportYourApp
- **Location:** Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software as a Service
- **Published:** September 4, 2026
- **Apply:** https://www.adzuna.be/details/5870640700

## About the Role

* Excellent English and French communication skills (at least C1 for both spoken and written);
 * At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment;
 * Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools);
 * Strong problem-solving and troubleshooting skills, with constant attention to detail.
 * Ability to multitask and prioritize effectively;
 * Exceptional interpersonal and team-player skills;
 * Ability to communicate technical information to non-technical customers;
 * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)., So if you're a proactive Technical Support Consultant who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

## Description

* Provide technical support via phone, email, and chat in a professional and efficient manner;
 * Troubleshoot technical issues and provide step-by-step guidance to customers;
 * Collaborate with other departments to resolve customer issues;
 * Escalate complex issues to the appropriate team for resolution;
 * Document customer interactions and inquiries in D365;
 * Continuously improve customer support processes and procedures;
 * Maintain a high level of product knowledge and stay up to date with company updates and changes.