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# IT Support Engineer

- **Company:** University of the Built Environment
- **Location:** Reading, UK (Remote available)
- **Salary:** £28,000.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Wi-Fi Technology, Peripherals, Laptops
- **Published:** September 2, 2026
- **Apply:** https://jobs.theguardian.com/job/10185791/it-support-engineer/?LinkSource=PremiumListing

## About the Role

* Experience in a similar/technical role
 * Experience working with Active Directory
 * An understanding of setup and configuration of hardware; laptops and other peripherals
 * Ability to troubleshoot networking basics (DNS, DHCP, Wi-Fi, VPN)
 * Strong communication and listening skills, with a commitment to providing excellent customer service

## Description

We have an exciting opportunity for an enthusiastic IT Support Engineer to join our busy and ever-growing Technology team.

As a key member of the Service Desk, you will play an integral role in supporting both students and staff across the University, ensuring they receive a high-quality and effective service. Acting as a first point of contact for technical queries, you will deliver excellent customer service while troubleshooting issues and helping users get the most from our technology.

This is a fantastic opportunity for someone looking to build their technical expertise, broaden their skillset, and develop their career within a supportive team environment. Joining us during a period of change and growth, you'll have the chance to make a real impact while helping shape the future of technology services across the University.

Your accountabilities and responsibilities include:

 * Manage incoming incidents and service requests within the service desk system
 * Provide technical support for end-user computing, device management, end-user M365 troubleshooting, networking basics, AV/teaching room support, and identity/access issues
 * Ensure that the customer is continually updated throughout the lifecycle of their ticket
 * Follow IT procedures, processes and guidelines to set up new starters, changes or leavers


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