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# IT Support Engineer

- **Company:** Future Cloud Technologies
- **Location:** Boecillo, Spain
- **Salary:** €33,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Basic Access Authentication, Desktop Computing, Information Technology Operations, Microsoft Office, Networking Basics, Software Engineering, User Environment Management, Software Troubleshooting, Peripherals, Laptops, Servicenow
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0911efefae99a646

## About the Role

Work Authorization: Must already have a valid visa and work permit for Spain (this is a B2B contract and does not provide visa or work permit sponsorship), * Minimum English B2 level

 * Minimum Spanish B2 level (certified)
 * Must already possess a valid visa and work permit for Spain (no sponsorship available)
 * Previous experience in End User Computing / Deskside Support (Level 1)
 * Good knowledge of Windows OS, Microsoft Office, and basic networking
 * Strong troubleshooting and communication skills
 * Ability to work independently onsite

Preferred Skills

 * Experience with ticketing tools (ServiceNow, Jira, etc.)
 * Basic knowledge of Active Directory
 * Hardware troubleshooting experience (laptops, docks, monitors, printers)

## Description

We are looking for a reliable and customer-oriented IT Support - End User Computing Engineer (Level 1) to join our team in Valladolid, Spain. The selected candidate will provide onsite and deskside support for end users, ensuring smooth day-to-day IT operations., * Provide Level 1 deskside / end-user computing support

 * Troubleshoot hardware and software issues (laptops, desktops, peripherals)
 * Support Windows operating systems (Windows 10/11)
 * Assist with user account issues, password resets, and basic access management
 * Install, configure, and maintain software applications
 * Support printers, scanners, and other peripheral devices
 * Escalate complex issues to higher-level support teams when required
 * Document incidents and resolutions accurately
 * Ensure excellent customer service and timely ticket resolution
 * Follow defined IT processes and SLAs