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# Solution Engineer

- **Company:** Super Micro Computer
- **Location:** 's-Hertogenbosch, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BIOS, Computer Engineering, Linux, Firmware, Internet Small Computer System Interface (ISCSI), Network Layer, SAS (Software), Network Routers, Extensible Firmware Interface, Storage Technologies, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7e42e5920d2f8c4

## About the Role

* Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.
 * 5+ years of experience supporting and maintaining complex server, storage, and networking environments.
 * Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.
 * Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.
 * Familiar with both Windows and Linux operating environments; certifications are a plus.
 * Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.
 * Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).
 * Excellent communication, time management, and multitasking skills.
 * Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.
 * Capable of lifting up to 50 lbs and standing for extended periods.
 * Capable of speaking and writing both English and Arabic languages.
 * Familiarity with basic Linux navigation is required.
 * Maintain flexibility for shift work, weekends, and holidays, based on business needs.

## Description

Supermicro is seeking a Partner Manager for Service Partners, this person will be responsible for working with Partners in the region, supporting Service Partners on services projects, Revenue Growth and execution of end-user services. This position will be located in The Netherlands., * Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.

 * Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.
 * Serve as escalation point for complex technical issues and manage them professionally and efficiently.
 * Provide Level 3 support to channel partners, including resellers and distributors.
 * Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.
 * Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.
 * Train new service engineers and customers on hardware and support procedures.
 * Conduct lab-based simulations and tests to replicate and resolve field issues.
 * Manage service tickets using Supermicro's Service Portal, ensuring timely and high-quality resolution.
 * Document fault triage, develop knowledge base content, and contribute to training materials.
 * Present technical findings and reports as needed.