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# IT Support Engineer

- **Company:** Sharp Brains Global
- **Location:** Hoofddorp, Netherlands
- **Salary:** €4,200.0 - €4,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Apple Mac Systems, JIRA, Microsoft Outlook, Virtual Private Networks (VPN), Local Area Networks, System Center Configuration Manager, TCP/IP, User Environment Management, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Computer Equipment, Deployment Automation, Servicenow, Windows Client
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8bf04a670f08e017

## About the Role

* Professional experience in IT support, desktop support or end-user computing.
 * Strong knowledge of Windows, Microsoft 365 and computer hardware.
 * Experience with Active Directory and IT ticketing systems.
 * Basic understanding of TCP/IP, LAN, Wi-Fi and VPN.
 * Knowledge of Intune, SCCM, Autopilot or macOS is advantageous.
 * Strong troubleshooting, communication and customer-service skills.
 * Ability to work independently and collaborate with remote teams.
 * Professional English is required.
 * Dutch language skills are preferred.
 * Valid authorisation to work in the Netherlands.

## Description

You will resolve hardware, software and connectivity issues while supporting users in coordination with international service desk and infrastructure teams., * Provide technical support for laptops, desktops and end-user devices.

 * Diagnose and resolve hardware, software and connectivity incidents.
 * Install, configure, replace and upgrade IT equipment.
 * Perform IMAC and break-fix activities.
 * Support Windows 10/11, Microsoft 365, Outlook, Teams and VPN.
 * Perform routine Active Directory user-account activities.
 * Manage incidents and requests through ServiceNow, Jira, Remedy or a similar platform.
 * Support printers, mobile devices, monitors, docking stations and meeting-room equipment.
 * Maintain accurate asset and inventory records.
 * Provide basic smart-hands support to network and infrastructure teams.
 * Escalate complex incidents and follow them through to resolution.
 * Document completed work and comply with security procedures and service levels.


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