> Markdown version of [/jobs/ext/3172000-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/3172000-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Assistant

- **Company:** Artefact
- **Location:** Utrecht, Netherlands (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cloud Computing, CompTIA Network+, Cyber Security, Microsoft Office, Networking Basics, EndPointSecurity, Information Technology, Gsuite, User Administration, ManageEngine, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=286d113044ca2888

## About the Role

* End-User Support: Approximately 2 years of experience supporting end users across Windows and Apple devices.
 * Cloud & Admin Skills: Knowledge of user administration within Office 365, Google Workspace, Active Directory, and MDM solutions.
 * Customer-First Mindset: Friendly, proactive, and engaging approach to customer service with strong communication skills.
 * Self-Organization: Ability to manage your own time, prioritizing and dealing with workload on your own initiative.
 * Certifications & Skills: CompTIA A+, CompTIA Network+, or printer support experience.
 * Availability & Location: Available full-time with the ability to travel to our Utrecht office 2-3 days per week.

## Description

We are looking for an IT Support Assistant reporting directly to our IT Director (Located in the UK) and working closely with our People and Finance team you will look after our internal workplace systems, office network, and meeting room technology. As our company continues to grow, you will play a crucial role in keeping our day-to-day operations running smoothly and helping our team solve everyday technical challenges.

This role combines hands-on IT troubleshooting, admin support, and hardware coordination. Working closely with the IT Director, you will help manage the full employee lifecycle-from setting up laptops for new starters to managing user accounts, updating hardware, and maintaining office technology.

The ideal candidate is dynamic, friendly, proactive, and engaging-someone who brings a hands-on, "roll up your sleeves" attitude and loves helping people get the most out of their technology., * Provide User Support: Act as the main point of contact for day-to-day IT queries, supporting colleagues face-to-face, over internal messaging systems, or by phone.

 * Troubleshoot & Fix Issues: Diagnose and resolve hardware, software, and basic network issues across both Windows and Mac devices, swapping out parts or running repairs where needed.
 * Manage Tickets: Keep track of open support requests, prioritizing and managing many cases at one time to resolve user issues promptly.
 * Meeting Room Tech: Maintain and support our office meeting room technology to ensure smooth hybrid meetings and presentations.
 * Guides & Training: Create clear written or video "how-to" guides and run friendly IT inductions for new joiners to help everyone navigate our systems easily., * Account Administration: Create, set up, and manage user and computer accounts within Google Workspace, Office 365 and ManageEngine Endpoint Central.
 * Onboarding & Offboarding: Partner closely with HR to ensure new starters have their tech ready on day one, and manage smooth IT offboarding for departing staff.
 * Inventory Control: Maintain a full, up-to-date IT inventory for company assets, reconcile this with the finance asset register, and manage comms/storage room stock.
 * Device Security & Warranties: Administer ESET Endpoint Security & Encryption to ensure all company laptops are protected, seek approval from the IT Director for equipment purchase requirements, log and schedule Dell or supplier warranty repairs, and arrange compliant equipment disposal (WEEE certificates).

Assist with IT Projects & Upgrades

 * Evaluate & Research: Research new systems and test new technology as agreed with the IT Director, making recommendations for company adoption.
 * Office & Tech Moves: Assist with all IT-related aspects of office relocations, expansions, or mergers.
 * Starter, Exit & Freelance Process: Take project management responsibility for the new starter, exit, and freelance technology process-ensuring budget is requested, machines are ordered, and hardware is configured in a timely fashion., * Learning and Development: Join a friendly, supportive environment where you will work directly with our IT Director and team on new technology rollouts. We encourage continuous learning, helping you build experience across systems, cloud tools and workplace tech.
 * Culture of Celebration: We pride ourselves on creating a collaborative and fun work environment with regular team events and activities.