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# IT Change Manager

- **Company:** Vector Synergy
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software System Penetration Testing, Cyber Security, Linux, Hyper-V, Intrusion Detection Systems, Security Information and Event Management, Virtualization Technology, Malware, Juniper, Cisco, Vulnerability Analysis, Vmware
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f56e74c1b8498539

## About the Role

* A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
 * At least 3 years previous Change Manager experience, preferably in a Cyber Security domain;
 * Proficient at using BMC's ITSM suite.

Desirable:

 * Cyber Security Domain Knowledge: be able to thoroughly assess Change Requests related to cybersecurity, understand their technical background, and quickly perform accurate triage and risk assessments;
 * Knowledge/Experience of Cyber Security services (SIEM, NIPS/IDS, FPC, Malware and Forensics, Pentesting and Hardening, Vulnerability scanning), commercial tools and technologies;
 * Technical background and hands-on experience in network (Cisco/Juniper), systems (Linux/Windows), virtualisation (VMware/Hyper-V), back-up and recovery solutions.

## Description

* Taking a hands-on approach to daily Change Request (CR) ticket coordination, including but not limited to:
 * Ensuring timely triage of new NCSC-related tickets created in NCSC's various ticketing systems.;
 * Ensuring timely closure of NCSC-assigned tickets and tasks in external ticketing systems;
 * Ensuring rigorous documentation, coordination, workflow progression, and timely closure of all Change tickets;
 * Participating in and making meaningful contributions to weekly change-related boards, including but not limited to:
 * Impact Assessment Reviews, Technical Review Boards (TRB), Change Advisory Boards (CAB), Release Governance Boards (RGB), and Capacity Management Boards;
 * Facilitating and managing Change Management-related meetings (e.g., CAB, TRB, RGB meetings):
 * Demonstrating strong organizational and interpersonal skills by keeping meetings on track, ensuring all stakeholders are heard, and documenting actionable outcomes;
 * Ensuring that NCSC members are prepared for weekly change-related boards.