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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Bionical Health - **Location:** Willington, UK - **Salary:** £27,830.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, VoIP, Configuration Management Databases, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Vector Graphics, Networking Basics, Windows PowerShell, Software Tools, Azure Active Directory, Microsoft SharePoint, Virtualization Technology, Wide Area Networks, Backup and Restore, Data Logging, Microsoft Power Automate, Microsoft InTune - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e4bd3c844c990152 ## About the Role * Recent, relevant service desk or IT support experience covering both 1st and 2nd line. * Confident on the phone, with a great manner and nerves of steel when someone on the other end is having A Day. * Strong working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive. * Experience administering accounts and access in Entra ID (Azure AD) and/or Active Directory, including groups, licensing and MFA. * Experience of endpoint management and device builds, ideally with Microsoft Intune. * Experience using an IT service management tool to log, manage and report on tickets. * Practical experience of using AI tools at work, with a sensible view of where they help and where they do not. * A genuine customer service mindset and the patience to explain things without jargon. * Someone who takes the ball and runs with it - no chasing required. Bonus points for * Experience building automations or scripts to take out manual effort (PowerShell, Power Automate, Microsoft Graph or similar). * Awareness of networking fundamentals: LAN and WAN, DNS, DHCP, VPN, VoIP telephony and wireless. * Exposure to virtualisation, hosted solutions and backup technologies. * Microsoft certification such as MS-900, AZ-900 or MD-102. * Full UK driving licence. ## Description * Acting as the first point of contact for IT enquiries by phone, email, the service desk portal, Teams and in person. * Logging, prioritising and owning tickets through to a proper close, working within agreed SLAs. * Squashing 1st line issues on the spot: accounts and MFA, Microsoft 365 and Teams, printing (the eternal nemesis), VPN and connectivity, mobiles and everyday application queries. * Taking on 2nd line work: Entra ID and Active Directory, Intune and endpoint policy, Exchange Online and shared mailboxes, SharePoint and Teams permissions, licensing, device build issues, and faults that need real investigation. * Supporting the IT side of joiners, movers and leavers, from account and licence provisioning and device builds through to disabling accounts, recovering hardware and reclaiming licences on time. * Keeping the asset database and CMDB accurate, and managing device builds, patching and refresh cycles across the estate. * Supporting the mobile and SIM estate. * Using AI tools day to day to speed up diagnosis, triage and research, and to keep the knowledge base current. * Writing user guides and knowledge articles in plain English so colleagues can help themselves. * Working with third-party suppliers and holding them to agreed response times. * Spotting the same issue popping up again and again, and killing it at the root instead of firefighting it forever. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)