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# Aftersales Advisor (CRM)

- **Company:** West Coast Harley-Davidson
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Literacy, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cb009e5f05ae34a3

## About the Role

* Strong communication and organisational skills - to schedule work effectively while balancing the needs of the customer with workshop capacity
 * Demonstrable computer literacy and knowledge of IT systems and applications
 * The ability to multi-task and be highly adaptable within a busy environment
 * Able to prioritise your workload and work well under pressure
 * Ability and willingness to work within defined processes and guidelines
 * Good core administration skills to accurately capture customer details to the required standards

## Description

As an Aftersales Advisor (CRM), your main responsibility is to manage the relationship between our service department and customers, utilising email, SMS messaging and telephone calls to secure advance service bookings and appointments.

Additional responsibilities include the handling all incoming service and parts queries, as well as processing of Warranty Claims. The Aftersales Advisor should be well articulated, organised and a good communicator, with the ability to handle themselves under pressure.

The Aftersales Advisor is ideal for someone that possesses a passion for motorcycles, who has already worked in a customer service position, delivering a high-quality customer service with consistency while striving to create positive outcomes.

Experience of the brand is essential.

Day-To-Day Responsibilities:

 * Contacting our database to secure future service bookings and appointments using email, SMS messaging or direct call to customers
 * Handling all incoming service and parts enquiries in an efficient and professional manner, to deliver positive outcomes for our customers
 * Use the Dealer Management System (DMS) to effectively manage bookings using electronic diary system, and help coordinate collection and delivery appointments
 * Complete motorcycle warranty claims to strict guidelines and procedures
 * Help deliver a high-quality customer service experience and where necessary, reassure customers with empathy and understanding
 * Maintain vehicle records and customer records to a high standard of accuracy
 * Upsell additional products and services