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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop and Infrastructure Support Engineer - **Company:** DXC Technology - **Location:** Edinburgh, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Desktop Computing, Microsoft Software, System Center Configuration Manager, Azure Active Directory, Software Deployment, Microsoft InTune, Laptops, Network Server, Server Operating Systems & Platforms - **Published:** September 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=894e58f760d5e52d ## About the Role We're looking for someone who enjoys solving technical problems and working directly with users, but who also has an interest in what's happening behind the scenes across the wider infrastructure. You'll have the opportunity to work with a range of Microsoft technologies and enterprise tools, build your technical knowledge and develop your career within a large technology organisation. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. Because this is an on-site role, you'll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support. Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years. Unfortunately, we are unable to consider dual nationals for this position., We're looking for someone with a solid technical background who enjoys hands-on support and wants to work across both desktop and infrastructure technologies. You'll ideally have: * Proven experience working in desktop support, infrastructure support or a similar technical environment. * Experience providing technical support across desktop and infrastructure technologies. * Experience supporting laptops, desktops, VDI and/or servers. * Good troubleshooting and problem-solving skills, with the ability to work through technical issues logically and take ownership of problems. * Experience with Microsoft SCCM and operating system/application deployment. * Knowledge or experience of Microsoft Entra, Azure and Intune. * Experience with Trellix ePO and client-side agents would be beneficial. * A good understanding of common IT hardware, software, networking and infrastructure concepts. * Experience supporting users and working collaboratively with wider technical teams. * Good communication skills and a customer-focused approach. * The ability to work independently while also being a collaborative member of the wider team. * Good attention to detail, particularly when recording incidents, documenting technical information and following established processes. * A willingness to learn new technologies and broaden your infrastructure knowledge. * An understanding of the importance of security and following established procedures, particularly when working within a secure environment. A degree in a relevant subject or equivalent experience would be beneficial. Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, are also welcome but are not essential. What will make you successful in this role? You don't need to be an expert in every technology listed above. What's important is that you have a strong technical foundation, enjoy getting to the bottom of problems and are keen to develop your knowledge across both desktop and infrastructure. You'll be comfortable working directly with users while also understanding that good support often means looking beyond the immediate issue and considering the wider infrastructure. You'll be someone who: * Enjoys solving problems and finding practical solutions. * Takes ownership and follows issues through to resolution. * Is curious about how technology works and keen to learn. * Can explain technical issues clearly to both technical and non-technical people. * Works well as part of a team and is happy to get involved where needed. * Understands the importance of good documentation, process and security. * Can manage competing priorities in a busy support environment. ## Description We're looking for a Desktop & Infrastructure Support Engineer to join our team in Edinburgh, supporting a secure and important client environment. This is a hands-on role where you'll provide day-to-day desktop support while also getting involved in wider infrastructure activities. You'll work across laptops, desktops, VDI and server environments, helping to troubleshoot issues, maintain systems and contribute to infrastructure projects and improvements., * Providing technical support across desktop and infrastructure services, responding to issues and helping users resolve technical problems. * Working as part of a support team handling calls and incidents across laptops, desktops, VDI and server environments. * Diagnosing and troubleshooting desktop and infrastructure issues, taking ownership where possible and escalating to the appropriate teams when required. * Supporting the installation, configuration, maintenance and deployment of desktop and infrastructure technologies. * Working with Microsoft SCCM and supporting operating system and application deployment. * Supporting technologies including Microsoft Entra, Azure and Intune. * Working with Trellix ePO and client-side agents as part of the wider security and endpoint environment. * Monitoring desktop and infrastructure systems, identifying issues and helping to maintain optimal performance and availability. * Contributing to infrastructure projects, deployments, upgrades and other technical activities, gaining hands-on experience across the wider environment. * Working closely with infrastructure and technical teams to improve efficiency and resolve more complex technical challenges. * Supporting the development and maintenance of technical documentation, including incident reports, configuration details and support information. * Keeping accurate records of incidents, equipment, changes and technical activities. * Following established processes, security requirements and best practices when delivering both desktop and infrastructure support. * Identifying recurring issues and opportunities to improve the service and user experience. * Continuing to develop your technical knowledge and keeping up to date with relevant technologies and industry practices. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)