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# Desktop Support Engineer

- **Company:** Esp Global Services
- **Location:** Oxford, UK
- **Experience:** Starter
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Software Deployment, TCP/IP, Windows Desktop, Wi-Fi Technology, Remote Desktop Protocol (RDP), Computer Equipment, Information Technology
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a32cbd042c85c506

## About the Role

You'll ideally have 1-3 years' experience in IT infrastructure, desktop, deskside or end-user support, together with a practical understanding of:

 * Windows desktop environments and PC hardware.
 * Hardware installation, diagnostics and troubleshooting.
 * TCP/IP, DNS and DHCP fundamentals.
 * VPN, RDP and basic network connectivity troubleshooting.
 * Active Directory and basic identity administration.
 * Enterprise ticketing and incident management processes.

You'll need strong communication and customer-service skills, good troubleshooting instincts and the confidence to work independently while knowing when an issue requires escalation.

The role also involves the physical installation and movement of IT equipment, so you must be comfortable undertaking the normal manual-handling requirements associated with desktop and infrastructure support.

## Description

As a Level 1 Desktop Support Engineer, you'll be one of the first points of technical support onsite, diagnosing and resolving day-to-day hardware, software, operating system and connectivity issues.

Your responsibilities will include:

 * Installing, supporting and troubleshooting desktops, laptops, monitors, printers and other IT peripherals.
 * Providing hands-on PC break/fix and deskside support to end users.
 * Supporting Windows operating systems and desktop applications.
 * Resolving basic LAN, Wi-Fi, VPN and connectivity issues.
 * Supporting routine Active Directory activities including password resets, account unlocks and existing group membership.
 * Assisting with Microsoft Office, antivirus and company-specific application deployments.
 * Providing basic support for iOS and Android devices.
 * Performing Smart Hands activities on networking and infrastructure equipment such as routers, switches, firewalls, racks and cabinets under the direction of senior or remote technical teams.
 * Managing incidents and service requests through the ticketing system and working to agreed service levels.
 * Escalating more complex infrastructure, network and security issues to Level 2 and specialist teams.


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