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# Technicien Helpdesk en Alternance H/F

- **Company:** Saria France
- **Location:** Clichy, France
- **Experience:** Internship
- **Contract:** Apprenticeship
- **Skills:** Microsoft Windows, Office Automation, Information Technology, User Accounts
- **Published:** September 14, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83357147.html

## About the Role

Vous préparez une formation de niveau Bac +2 à Bac +3 en informatique (BTS SIO, BUT Informatique, Bachelor informatique ou équivalent).

 - Vous possédez de bonnes connaissances de l'environnement Windows et des outils bureautiques.
 - Vous êtes curieux(se), rigoureux(se) et appréciez le travail en équipe.
 - Vous avez le sens du service et de la satisfaction utilisateur.
 - Vous faites preuve d'organisation, d'autonomie et d'un bon relationnel., Windows
Travail en équipe
Rigueur et méthode
Logiciels bureautiques
Autonomie

## Description

Au sein de l'équipe Help Desk, vous aurez pour principales missions de :

 - Prendre en charge les demandes d'assistance et les incidents utilisateurs.
 - Assurer le diagnostic et la résolution des incidents de premier niveau.
 - Préparer, configurer et déployer les postes de travail sous Windows ainsi que les équipements informatiques.
 - Participer aux actions liées à la gestion et à la sécurisation des comptes utilisateurs.
 - Alimenter et maintenir à jour la base de connaissances du support.
 - Participer à l'amélioration continue des processus et des outils de support.
 - Assurer un suivi rigoureux des demandes via l'outil de ticketing.


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