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# Production Support Engineer

- **Company:** Bgc
- **Location:** Belfast, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Computer Networks, Python (Programming Language), Scripting
- **Published:** September 9, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb012dac9fb7a1da476464e408611d4056/eaa

## About the Role

* 2+ years experience in technical support within financial services.
 * Strong proficiency with Unix/Linux operating systems.
 * Demonstrated ability in second- and third-line support and client onboarding.
 * Excellent written and verbal communication skills.
 * Solid analytical and logical problem-solving abilities.
 * Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
 * Experience working in a global support rotation and adhering to US-hour schedules.
 * Knowledge of networking concepts and deployment management is a plus.
 * Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
 * Understanding of FX, FI, or crypto markets is advantageous.

## Description

Job Description: Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second- and third-line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading-hour coverage with regular UK hours.
Responsibilities:

 * Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.
 * Assist with client onboarding, configuration, and issue resolution.
 * Monitor, diagnose, and resolve incidents in Unix/Linux environments.
 * Collaborate with global support teams to ensure seamless hand-offs and knowledge sharing.
 * Document troubleshooting steps, solutions, and process improvements in the knowledge base.
 * Participate in on-call rotation and adhere to defined service level agreements.
 * Identify and automate repetitive tasks using scripting languages.
 * Support deployment and release activities for new software versions.
 * Stay current with market data, order entry concepts, and relevant financial regulations.
 * Escalate complex problems to product engineering while providing detailed diagnostics.