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# Tier 1 Technical Support Engineer

- **Company:** Becrypt
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Issue Tracking Systems, Microsoft Office, Cloud Services, Information Technology
- **Published:** September 17, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-engineer/becrypt-job107992512

## About the Role

* Ability to multitask, prioritise tasks and work well under pressure
 * Excellent written and verbal communication skills
 * Confident, clear, and professional telephone manner
 * A genuine interest in technology and a willingness to learn
 * Proactive and works well as part of a team or alone
 * Exposure to, and support of, cloud based services:
 + Microsoft Office 365
 + Microsoft Azure

## Description

Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance., * Act as the primary technical support contact for the client both remotely and on-site when needed

 * Provide support to users via telephone, email, remote control, and in-person
 * Accurately log incidents and service requests in Becrypt's ticketing system
 * Ensure tickets are always kept up-to-date with case details
 * Work collaboratively to support team members in IT related matters
 * Provide troubleshooting assistance as required to the Technical Services team
 * Escalate problems where necessary to management or third-party suppliers
 * Undertake small to medium-sized IT projects as instructed by the Technical Services team
 * Diagnose and resolve technical issues on your own and as part of a team
 * Ensure a high level of customer service and support is provided
 * Assist with troubleshooting and resolving infrastructure issues
 * Keep documentation and wiki up to date
 * Be available for 24/7 on-call support on a rotational basis, when required