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# Technical Support Engineer

- **Company:** HB Technology Limited
- **Location:** Romsey, UK
- **Salary:** £27,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Cloud Computing, Network Architecture, Networking Basics, Remote Service Software, Wireless Networks, Wi-Fi Technology, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47a8f4d8486ccd5a

## About the Role

* Strong problem-solving skills and a logical approach to troubleshooting.
 * Excellent communication and customer service skills.
 * Good understanding of IT systems and networking fundamentals.
 * Ability to prioritise workload and manage multiple tasks.
 * Positive attitude and willingness to learn.
 * Full UK driving licence.

Desirable

 * Experience in a technical support or helpdesk environment.
 * Knowledge of VoIP, networking, broadband or telecommunications systems.
 * Experience supporting Microsoft 365 environments.
 * Industry certifications or relevant technical qualifications.

## Description

As a Technical Support Engineer, you'll be a key member of our service delivery team, providing technical support and troubleshooting assistance to our business customers.

You'll work across a broad range of technologies, helping customers resolve issues, configure new services and ensure their systems perform reliably and efficiently., * Provide technical support via phone, email and remote support tools.

 * Diagnose and resolve customer issues across a range of technologies.
 * Configure, maintain and troubleshoot cloud phone systems.
 * Support business broadband, networking and connectivity solutions.
 * Assist with business mobile services and device provisioning.
 * Configure and support Wi-Fi and network infrastructure.
 * Collaborate with colleagues and third-party suppliers to resolve technical issues.
 * Document support activities accurately and maintain customer records.
 * Deliver excellent customer service and clear communication at all times.
 * Continuously develop your technical knowledge and skills.

Technologies You'll Work With

 * Cloud Telephony & VoIP Platforms
 * Business Mobile Networks
 * Broadband & Connectivity Solutions
 * Business Wi-Fi Systems
 * Network Infrastructure
 * Microsoft 365
 * Modern Business IT Systems