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# IT Support Assistant

- **Company:** University of Sheffield
- **Location:** Sheffield, UK
- **Experience:** Starter
- **Salary:** £25,249.0 - £26,707.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Cyber Security, Virtual Private Networks (VPN), Network Connections, Topdesk, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=abea1b22d2da59f5

## About the Role

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more., A-Level, BTEC, or equivalent qualification in an IT-related field, or 1-2 years of practical experience in IT support, Demonstrated knowledge of computer hardware, operating systems (Windows and macOS), and standard software applications, Working knowledge of IT security principles and data protection requirements, Experience using helpdesk or ticket management systems to track and resolve technical issues, Strong analytical and problem-solving skills with the ability to diagnose issues methodically, Excellent communication skills with the ability to explain technical concepts clearly to users with varying levels of technical understanding, Ability to manage multiple priorities effectively and work independently with minimal supervision, Demonstrated ability to learn and adapt to new technologies and systems quickly

## Description

The IT Support Assistant plays a crucial role within both central IT Services and Faculty IT teams at the University of Sheffield. This position requires a good technical aptitude, problem-solving skills, and competent communication abilities to deliver professional IT support to students and staff across the university.

You will provide comprehensive technical support for a range of IT systems and services, diagnosing and resolving moderate to complex technical issues with minimal supervision. Working across campus locations, you'll apply your technical knowledge to address hardware, software, and network problems while contributing to the continuous improvement of IT services.

This role offers excellent opportunities for career advancement in IT support. As a valued team member, you'll develop specialised technical skills while supporting the university's teaching, learning, and research activities through reliable and efficient IT services

Main duties and responsibilities

 * Provide responsive IT support to students, staff and academics, resolving common technical issues and escalating more complex problems according to established procedures
 * Support the IT service desk and TechBar locations across central and faculty locations, delivering in-person assistance with hardware, software, and systems
 * Process and manage IT support tickets using the university's service desk system (TOPdesk), ensuring accurate documentation and timely updates
 * Troubleshoot basic issues with Windows and macOS devices, peripherals, software applications, and network connectivity
 * Assist users with university-specific systems including email, VPN, Wi-Fi, printing services, and learning management platforms
 * Set up and configure equipment including computers, monitors, printers, and other peripherals
 * Maintain and contribute to IT knowledge bases and self-help resources for common issues
 * Participate in IT induction sessions for new staff and students, providing guidance on university systems
 * Support the preparation and deployment of IT equipment for university events and the start of academic terms
 * Develop understanding of faculty-specific IT requirements to provide tailored support across different academic areas
 * Gather user feedback to help improve IT services and identify recurring issues
 * Carry out other duties, commensurate with the grade and remit of the post, Experience troubleshooting and resolving common technical issues with hardware, software, and network connectivity


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