> Markdown version of [/jobs/ext/3179623-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/3179623-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** Cardiff and Vale University Health Board - **Location:** Ashfield, UK - **Salary:** £28,392.0 - £31,157.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Databases, Computer Literacy, Microsoft Desktop Optimization Pack, Microsoft Exchange Server, Network Topologies - **Published:** September 24, 2026 - **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9214-26-0836/ats-direct-apply ## About the Role * Network Topology * Microsoft NT Server Admin * Microsoft Exchange, * Experience supporting a large user base * Excellent communication and time management skills, * Supervisory skills * Dealing with people in a customer service environment * Familiarity with an IT support environment * Knowledge of various database languages, * A computer or business orientated qualification or equivalent experience, * ECDL or equivalent * ITIL Qualification, * Significent service desk or application support experience * Basic understanding of the IT function * Understanding of data quality requirements * Excellent knowledge of Microsoft desktop packages * Good level of education and advanced keyboard skills ## Description Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential. The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays)., To understand the role in more detail, please refer to the attached job description and person specification. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk)