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# Network Support Expert

- **Company:** VusionGroup
- **Location:** Graz, Austria
- **Salary:** €45,738.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Network Analysis, Cloud Computing, Complex Networks, Virtual Private Networks (VPN), Network Troubleshooting, Log Analysis, Network Architecture, Network Monitoring, Network Administration, Nmap, TCP/IP, Wireshark, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Wi-Fi Technology, Diagnostic Tools, Cloud Platform System, Information Technology, Network Support, Cisco, Network Optimization, Vmware
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d10cf9b005b66ba7

## About the Role

* Bachelor's degree or equivalent in Computer Science, Networking, Telecommunications or a related field, * Significant experience in network administration, monitoring, troubleshooting, and advanced technical support.
 * Strong knowledge of network architectures and protocols, including TCP/IP, VLAN, VPN, Wi-Fi, and related technologies.
 * Advanced hands-on experience with Wireshark and network analysis tools such as Nmap, monitoring platforms, and equivalent diagnostic solutions.
 * Proven experience in diagnosing and resolving complex network incidents, including security-related issues and network performance optimization.
 * Strong ability to analyze logs and metrics in cloud environments, particularly using Azure Monitor and Azure Log Analytics.
 * Good knowledge of cloud, virtualization, and hybrid environments, including Azure and VMware

Mandatory certifications: Microsoft Azure Fundamentals (AZ-900) or equivalent, and Cisco Certified Network Professional (CCNP) or equivalent.

Skills/Abilities:

 * Customer-oriented working style
 * Good communication skills
 * Friendly and strong team player
 * Curious, eager to learn, and motivated to contribute to innovative technical projects
 * Excellent German and English skills, both written and spoken

## Description

Reporting to the Operations Department and working within the Customer Service organization, you will play a key role in analyzing, diagnosing, and resolving complex incidents related to network infrastructures and the interconnection of our business solutions., * Analyze, diagnose, and resolve complex network incidents affecting our solutions and customer environments, including LAN, WAN, VPN, Wi-Fi, security and site-to-site connectivity.

 * Use network monitoring and diagnostic tools such as Wireshark, Nmap, and network supervision platforms to identify, qualify, and locate anomalies.
 * Analyze logs and metrics from cloud platforms, particularly through Azure Monitor and Azure Log Analytics, to troubleshoot incidents and optimize network performance.
 * Perform network testing, audits, and performance analysis to identify the root causes of incidents and service degradation.
 * Produce detailed incident reports, document investigations, and provide recommendations to prevent recurrence.
 * Take ownership of incidents through to full resolution, coordinating with internal teams and external partners when required.
 * Maintain and continuously improve the technical knowledge base, including troubleshooting procedures and diagnostic guides.
 * Train and support internal teams on network troubleshooting best practices and incident resolution techniques.