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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Photon Brains - **Location:** Brunn am Gebirge, Austria - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, JIRA, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Software Deployment, Software Engineering, Wide Area Networks, Windows Desktop, Wireless Access Point, Enterprise Software Applications, Connectivity Problems, Peripherals, Firewalls (Computer Science), Microsoft InTune, Information Technology, Patch Management, Laptops, Zendesk, Servicenow, User Accounts - **Published:** September 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e2240168fc5c1cf ## About the Role We are seeking an experienced IT Support Specialist with over 3 years of hands-on experience in IT support, endpoint management, and workplace IT infrastructure. The ideal candidate will have strong technical expertise in troubleshooting hardware/software issues, managing enterprise systems, and ensuring reliable IT operations across the organization., * Strong troubleshooting skills across hardware, software, and operating systems. * Deep knowledge of Windows OS environments and enterprise support. * Hands-on experience with Active Directory, Microsoft Intune, and SCCM. * Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP, VPN). * Experience supporting printers, peripherals, and enterprise applications. * Familiarity with ITSM tools (ServiceNow, Jira, Zendesk, etc.). * Ability to handle complex incidents and escalations independently. * Strong communication and user support skills. * Excellent documentation and problem-solving abilities. Language Requirements: * English: Professional * German: Professional, * Do you have hands-on experience troubleshooting Windows systems, Active Directory, Microsoft 365, hardware, and network connectivity issues? * Do you have hands-on experience with SCCM for software deployment, patch management, and endpoint management? * Are you legally authorized to work in Austria? Experience: * IT Support : 3 years (Required) ## Description * Install, configure, and maintain software and hardware on end-user devices (desktops, laptops, and peripherals). * Provide advanced support for Windows-based environments and enterprise applications. * Manage and support Active Directory, Microsoft Intune, and SCCM for endpoint administration. * Set up and maintain user accounts, workstations, and access permissions. * Diagnose and resolve complex issues related to Windows OS, applications, printers, and hardware. * Monitor system performance and ensure stable and efficient IT operations. * Support and maintain network devices including routers, switches, firewalls, and access points. * Provide support for CCTV security systems and door access control systems. * Ensure endpoint security through access controls, antivirus, backups, and firewall compliance. * Perform system upgrades, patch management, and deployment of new software/hardware versions. * Maintain accurate IT asset inventory and configuration documentation. * Develop and maintain IT documentation, SOPs, and knowledge base articles. * Manage and update tickets using ITSM tools such as ServiceNow. * Provide on-site ("hands and feet") support when required. * Support backup and restoration of systems and data using approved procedures. * Deliver end-user training and technical guidance. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT](https://www.wearedevelopers.com/videos/908-diversity-matters-obb-s-innovative-approach-and-why-we-need-queer-thinking-in-it) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)