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# Technicien Support H/F

- **Company:** DSI France
- **Location:** Nantes, France (Remote available)
- **Contract:** Permanent contract
- **Skills:** JIRA, SQL Databases
- **Published:** September 16, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83410353.html

## About the Role

* JIRA
 * Compréhension de l'anglais
 * Activité relativement intense, capacité à évoluer dans un domaine à fort volume de tickets
 * Savoir évoluer dans un contexte avec manque de cadre
 * SQL, Anglais
SQL
Jira

## Description

Au sein des équipes de notre client, vos principales missions seront :

 * Support et assistance aux utilisateurs : diagnostiquer et résoudre les incidents, intervenir à distance ou sur site, et accompagner les collaborateurs dans l'utilisation de leurs outils.
 * Gestion des incidents et amélioration continue : suivre les tickets, analyser les problèmes récurrents et mettre en place des solutions durables pour améliorer la performance globale.
 * Transfert aux bonnes équipes
 * Temps de travail hebdomadaire : 35 heures
 * Risques et contraintes : travail sur écran


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