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# Technicien support infrastructurel H/F

- **Company:** GIE LPA/SPLM
- **Location:** Lyon, France (Remote available)
- **Contract:** Permanent contract
- **Skills:** Proxmox, Microsoft Windows, Active Directory, Apple IOS, BitLocker Drive Encryption, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows PowerShell, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Gestionnaire Libre De Parc Informatique (GLPi), ARUBA, Veeam, Cisco, Vmware
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5000498c21423aad

## About the Role

BAC +2/3 en informatique (ou équivalent). Première expérience support/proximité appréciée

 - Solides bases Windows postes, Microsoft 365, Active Directory

 - Pratique de GLPI et sensibilisation aux bonnes pratiques ITIL

 - Connaissances réseau (adressage IP, VLAN, Wi-Fi, troubleshooting de base)

 - Soft skills : sens du service, pédagogie, organisation, esprit d'équipe, autonomie

Atouts :

 - Powershell (packaging, automatisation), GPO/Bitlocker

 - Notions de VMware/Proxmox, sauvegarde (ex : Veeam)

 - Bases Exchange, DNS/DHCP, VPN

Organisation du travail

## Description

Au sein de la direction des Systèmes d'Information composée de 6 personnes, vous serez rattaché au Chef de Projet SI Infrastructure. Vous assurez le maintien en conditions opérationnelles, le support utilisateurs (N1/N2) et contribuez à l'amélioration continue et à la sécurisation du SI., Prendre en charge les tickets N1/N2 (à distance et sur site) et escalader vers le N3 si nécessaire.

 - Préparer, déployer et maintenir postes, périphériques et mobiles (Windows 10/11, Android, iOS)

 - Gérer identités, droits et boîtes aux lettres (Active Directory, Microsoft 365, Exchange SE)

 - Administrer et maintenir le parc via GLPI (tickets, base de connaissances, inventaire)

 - Assurer le suivi et support des infrastructures LAN / Wi-Fi (Aruba, Cisco, ZyXEL, VLAN, QoS de base)

 - Contribuer à la documentation et aux procédures (incident, demande)

 - Participer aux projets d'évolution (migrations, sécurité poste, virtualisation VMware/Proxmox, automatisation par scripts)

 - Intégrer et faire évoluer les process du service SI (portail self-service, demandes standardisées, guichet numérique)


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