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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support & Commercial Sales Development Manager - **Company:** Zap Vehicle Charging - **Location:** Hazel Grove, UK (Remote available) - **Salary:** £30,000.0 - **Contract:** Permanent contract - **Skills:** Databases, Customer Data Management, Payment Systems, Web Platforms, Wi-Fi Technology - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=cb8448d6eac55490 ## About the Role * Commercially ambitious * Confident speaking to business owners and decision-makers * Comfortable generating their own sales leads * Motivated by targets and commission * Technically minded * Confident using computers, apps and online platforms * Comfortable learning new software and hardware * An excellent communicator * Highly organised * Persistent without being pushy * Capable of managing multiple customers and projects simultaneously * Comfortable working independently * Equally comfortable working as part of a wider Sales and Administration team * Proactive rather than someone who waits to be given their next task Previous experience in B2B sales, business development, IT support, telecoms, energy, renewables, EV charging or another technical industry would be advantageous. However, direct EV charging experience is not essential, as full training will be provided. ## Description While ZAP will provide sales opportunities and company-generated leads, the successful candidate will also be expected to actively generate their own commercial opportunities. You should be comfortable researching businesses, identifying decision-makers, making introductions and creating opportunities rather than relying exclusively on enquiries generated by somebody else. Your activities will include: * Identifying UK businesses with suitable parking * Building your own commercial prospect database * Telephone prospecting * Email prospecting and targeted mailshots * Researching prospective businesses online * Using LinkedIn and other appropriate platforms to identify decision-makers * Contacting existing customers regarding additional opportunities * Developing referral opportunities * Following up previous enquiries * Re-engaging dormant prospects * Booking surveys and appointments * Developing opportunities through to quotation and installation * Maintaining a healthy and active sales pipeline * Working consistently towards monthly sales and profitability targets If you can identify a company with a car park, you have identified a potential conversation. We want somebody who understands that mentality. OZEV Grants - Helping Make the Sale Easier One of the advantages of selling EV charging is the availability of government support for certain eligible installations. Where applicable, you will work with customers to identify relevant OZEV grant schemes and funding opportunities that may contribute towards their installation costs. This can make the commercial conversation considerably easier. Rather than simply asking a business to purchase EV charging infrastructure, you can help them understand: * Why EV charging may benefit their organisation * What type of installation could suit their requirements * Whether an applicable OZEV scheme may be available * How eligible funding could potentially reduce their installation costs * How ZAP can manage the process from initial enquiry through to installation and activation Full training will be provided on the applicable OZEV schemes, eligibility requirements and processes. You do not need to arrive as an EV charging expert. We can teach you EV charging. We need you to bring the drive, confidence and determination to create opportunities. Technical Support & Customer Onboarding Alongside business development, you will help ensure our commercial, educational and domestic customers have a smooth transition from installation to becoming fully operational. This will include: * Connecting EV chargers to online back-office management systems * Setting up chargers on the TAP management platform * Creating customer accounts * Creating tariffs and user groups * Assisting customers with EV charging apps * Setting up online payment facilities where applicable * Providing remote first-line technical support * Troubleshooting connectivity, Wi-Fi, network and app issues * Supporting engineers during commissioning * Liaising with manufacturers and software providers where necessary * Ensuring commercial customers understand how to operate their systems * Providing an excellent customer handover experience * Occasionally attending customer sites where remote support isn't sufficient Full technical and product training will be provided. Digital Marketing, Databases & Lead Generation You will also work alongside our Sales and Sales Administration teams to maximise the value of our customer and prospect databases. Responsibilities will include: * Keeping databases clean, accurate and up to date * Researching and adding appropriate prospective commercial customers * Segmenting databases for targeted campaigns * Conducting regular company mailshots * Creating targeted email campaigns * Supporting social media communications * Promoting ZAP's latest commercial offers * Providing first-response communication to new enquiries * Ensuring leads are recorded and followed up * Identifying opportunities within existing customer data We don't see a database as simply an administrative requirement. We see it as thousands of potential conversations and future customers. Working Hours The standard working week is: Monday to Friday, 9:00am-4:00pm 35 hours per week Alternative hours, such as 8:00am-3:00pm, may be considered by mutual agreement. There is no standard weekend working requirement, although flexibility may occasionally be required depending on customer or operational requirements. Company Vehicle & Travel The role may occasionally require travel to commercial customers, schools, colleges or installation sites. Where required, a company vehicle fully insured for authorised business use can be provided. Alternatively, where agreed, candidates using their own vehicle for authorised business travel can receive a mileage allowance in accordance with the company's applicable mileage policy.