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# 1st Line Support Technician

- **Company:** Primary Technologies (S.E) Ltd
- **Location:** Folkestone, UK
- **Salary:** £23,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Networking Basics, Peripherals, Computer Equipment, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=75a853ff1c754644

## About the Role

Experience in an IT support role prefereably in the education environment preferred .

 - Proficiency in Microsoft Office Suite and other common software applications
 - Experience with ticketing systems
 - Knowledge of computer hardware components and troubleshooting techniques
 - Familiarity with computer networking concepts and protocols
 - Ability to communicate technical information to non-technical users in a clear and concise manner
 - Strong problem-solving skills and attention to detail

## Description

Provide technical support and troubleshooting for computer hardware, software, and networking issues

 - Install, configure, and maintain computer systems and peripherals
 - Respond to IT support tickets and resolve issues in a timely manner
 - Collaborate with team members to identify and implement solutions to improve IT infrastructure
 - Assist with the setup and maintenance of network equipment, including firewalls and switches
 - Document technical procedures and create user guides for software applications
 - Provide excellent customer service and communicate effectively with end-users