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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line Desktop Support Engineer - **Company:** SBK Computers - **Location:** Holmewood, UK - **Salary:** £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, VoIP, Business Software, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Networking Hardware, Routing, Azure Active Directory, Cloud Services, Transmission Control Protocol (TCP), VMware Virtualization, Computer Equipment, Information Technology, Laptops, Veeam, Network Server - **Published:** September 1, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=dd0a2a3ceebde3f7 ## About the Role * Minimum 2 years' experience within an IT support or managed services environment. * Strong knowledge of Microsoft 365 administration and support. * Experience supporting Microsoft Windows 10 and Windows 11 environments. * Active Directory and Group Policy administration. * Strong troubleshooting and diagnostic skills. * Experience supporting desktop hardware, laptops and peripheral devices. * Good understanding of TCP/IP networking, DNS, DHCP, routing and switching. * Experience working within a helpdesk ticketing environment. * Excellent communication and customer service skills. * Full UK driving licence. Desirable: * Microsoft Entra ID (Azure Active Directory) administration. * Experience with Microsoft Azure cloud services. * Hyper-V and/or VMware virtualisation platforms. * Experience with backup solutions such as Veeam and StorageCraft. * Knowledge of cybersecurity best practices and endpoint protection solutions. * Experience supporting VoIP and telephony solutions. * Microsoft certifications (MS-102, AZ-900, MD-102 or equivalent). * Living within 25 miles of Chesterfield, * Technical support: 1 year (required) ## Description We are looking to recruit an enthusiastic and experienced 2nd Line Desktop Engineer who is passionate about technology and customer service. This is an exciting opportunity to join a friendly, supportive team where you will play a key role in resolving technical issues, delivering projects, and helping develop our service offering. We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: * Triaging inbound tickets through our ticketing portal and assigning to 1st Line Engineers. * Acting as an escalation point for 1st Line Engineers and resolving complex technical issues. * Providing remote and telephone support for customer networks, cloud services and business applications. * Diagnosing and resolving incidents relating to desktops, laptops, servers, networking equipment, printers and mobile devices. * Managing support tickets through to resolution, ensuring all updates and actions are recorded accurately within the helpdesk system. * Prioritising tickets according to client impact and contractual SLA requirements. * Escalating issues to senior engineers or third-party vendors where appropriate. * Assisting with the deployment and configuration of Microsoft 365, Azure and other cloud solutions. * Supporting server and infrastructure environments, both on-premise and hosted. * Building and configuring PCs, laptops and servers for customer installations. * Performing hardware repairs and upgrades on desktops, laptops and printers. * Preparing equipment for deployment, including asset tagging, software installation and testing. * Maintaining accurate customer asset records and documentation. * Liaising with third-party suppliers regarding warranties, repairs and technical support. * Keeping technical knowledge current through ongoing training and certification programmes. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)