> Markdown version of [/jobs/ext/3185664-medior-servicedeskmedewerker-amersfoort](https://www.wearedevelopers.com/jobs/ext/3185664-medior-servicedeskmedewerker-amersfoort). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Medior servicedeskmedewerker amersfoort

- **Company:** jobfinityobfinity
- **Location:** Amersfoort, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Microsoft Software, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://nl.talent.com/redirect?id=534435425527203814&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-09&puid=edabadddddacaddcbddd9ddbeddcaddeadabbddb9dde9dd9bddeaddgbdadadd8cddf9ddcbea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de73deggdd9gdd8fddf3deg3deggddd3ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=1&xml_batch_generation_id=6c503229-65ba-4fff-bc90-8fef5abdce61&falcon=1&pid=6c5b894f196c&bpid=42c970d8089bbb58e48a9399ec358acd

## About the Role

* Als Medior Service Desk Medewerker beschik je over een MBO niveau 3 of 4 IT diploma;
 * Je hebt affiniteit en ervaring in IT en hebt minimaal 1 jaar ervaring in een (internationale) servicedesk functie;
 * Je hebt hebt kennis van ITIL Foundation (certificaat);
 * Je bent analytisch sterk, en vraagt goed door bij telefonische meldingen van eindgebruikers;
 * De klant werkt met zeer veel (bedrijfs-) specifieke applicaties, dus je bent bekend met het geven van support op applicaties;
 * Je hebt basiskennis van o.a. Windows en Office en bent bekend met servicedesk systemen (ServiceNow) en processen;
 * Je beheerst de Nederlandse en de Engelse taal goed, zowel gesproken als geschreven;
 * Je bent bekend met incidentmanagement en/of changemanagement;
 * Verder is het een pré als je kennis hebt van ServiceNow, en gecertificeerd bent op het gebied van Microsoft producten.

## Description

Jij bent, samen met je collega's, het visitekaartje van de klant. De IT Service Desk is onderdeel van de IT Customer Services afdeling. Als Medior Service Desk Medewerker lever je samen met jouw collega's eerstelijns ondersteuning aan medewerkers en klanten via online requests, telefoon en e-mail. Jij zal samen met je collega's de klant optimaal ondersteunen.


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