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# Help Desk Specialist

- **Company:** Blue Chip Talent
- **Location:** Livonia, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Cloud Computing, System Configuration, Azure Active Directory, Microsoft InTune, Casper Suite, Servicenow
- **Published:** September 1, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/6382887

## About the Role

* 2-4 years of experience in help desk, desktop support, or technical support environments
 * Windows 11 support experience
 * Networking troubleshooting experience
 * VoIP or telephone systems support experience
 * Level 2 escalation support experience
 * Active Directory and Azure AD administration experience
 * ServiceNow or similar ITSM platform experience
 * Microsoft 365 support experience

Desired

 * Microsoft Intune experience
 * Jamf MDM exposure
 * Azure cloud environment support experience
 * Experience supporting enterprise hardware, software, and cloud-based systems

## Description

Blue Chip Talent, in partnership with a technology-driven organization, is seeking a skilled Help Desk Specialist. This role is responsible for resolving escalated technical support issues, troubleshooting Microsoft 365 and networking environments, and maintaining efficient ticket management processes., * Receive and manage escalated tickets from Level 1 Help Desk agents

 * Investigate technical issues involving user access, Microsoft 365, connectivity, endpoint devices, and system configurations
 * Monitor ticket queues within ServiceNow or similar ITSM platforms
 * Troubleshoot Windows 11 systems, Active Directory, Azure AD, and related infrastructure components
 * Escalate unresolved incidents to Level 3 or specialized IT teams with diagnostic findings and documentation
 * Maintain ticket documentation throughout the incident lifecycle
 * Support Level 1 Help Desk staff with troubleshooting guidance and escalation support


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