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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Specialist I - **Company:** Developmental Pathways - **Location:** Aurora, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $54,704.0 - $63,918.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Agile Methodology, Android Software Development, Antivirus Softwares, Macintosh Computers, Apple IOS, Apple Mac Systems, Application Lifecycle Management, Data Security, Hyper-V, Microsoft OneNote, Virtual Desktops, Network Connections, Office Online, Software Tools, Remote Infrastructure Management, Microsoft SharePoint, Software Deployment, Software Engineering, EndPointSecurity, Office365, Peripherals, Microsoft Onedrive, Information Technology, Network Support - **Published:** September 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1849ff12683fbca6 ## About the Role * Bachelors degree in a computer-related field, + OR Associates degree in a computer-related field and one (1) year of industry-specific experience + OR a current Microsoft 365 Certified: Endpoint Administrator Associate certifications plus one (1) year of industry-specific experience * Working knowledge of and experience with desktop, laptop, tablet, smartphone, peripherals, imaging (print, copy, fax) and audiovisual equipment and device management tools (Windows, Mac, iOS, Android) * Requires ongoing professional development to maintain currency and relevancy with technology tools used by the organization; candidate is expected to balance ongoing development between personal and professional sources * Personal vehicle in good operating condition for use during work as appropriate * Valid Colorado motor vehicle license and proof of motor vehicle insurance Preferred * Ability to configure and troubleshoot end user issues within Microsoft (MS) 365 Office Online, OneDrive, OneNote, and O365 Administration * Microsoft 365 Certified: Endpoint Administrator Associate, ITIL: Foundation, and/or CompTIA: A+ * Demonstrated experience in the deployment and support of automated, enterprise-level anti-virus and malware protection systems * Proven knowledge of and adherence to IT network, computer, server, and device security best practices * Experience working within a small, agile, and fast-paced IT organization consisting of client support, network, systems administration, and software development teams * Operating knowledge of Hyper-V operating environments * Operating knowledge of Voice-over-IP telephone system operations and online fax services ## Description * Conducting investigations leading to interim solutions and final problem resolution * Acting independently to troubleshoot problems immediately to avoid costly downtime and service outages * Communicating and enforcing IT standards, policies, processes, and procedures with supervisor support, as necessary * Contributing to and expanding upon a comprehensive online knowledge base for IT staff and end users * Assisting in the development of all standard workstation configurations, custom workstation configurations, self-service software catalogs, and ongoing application installations * Assisting in the automated and manual distribution of software installations to multiple end user devices in an integrated platform environment * Delivering high-quality technical service and support results for all constituencies via IT Service Desk and technical support planning, * Responsible for delivering quality end user services ranging from assisting in device planning & acquisition, preparation & distribution, troubleshooting & support, repair & maintenance operations to remote user support, scheduled on-site service visits, and constituent feedback via the IT Support Desk * Ensure appropriate technology packages are acquired and pre-configured, including computer, phone, and other peripheral devices, provides needed training on use of these devices for new and existing employees * Deploy and manage automation systems to install and configure applications, OS and software updates and patches to ensure optimal performance and data security across the company-wide network and beyond; devices will be primarily Windows 11, OSX, iOS, and Android in nature * Work within a variety of Operating Systems and Technical Software Environments, such as, MS-server, Hyper-V, Windows, Mac OSX, iOS, Microsoft 365, SharePoint, and numerous hosted and systems required by various local, State, and Federal agencies * Implement and test processes and procedures for device tracking and application management of end user devices, as assigned; ensure adherence to best practices and procedures * Collaborate with peers, system administrators, software, and network support teams to troubleshoot and resolve enterprise-level problems that impact end users, devices & systems * Assist both internal and external stakeholders with ongoing training/workshop/New Employee Orientation sessions * Use an appropriate suite of remote management, device recovery tools and virtual desktop tools, will maintain the capacity to minimize loss of network connectivity, device integrity and software/application functionality to ensure uninterruptible services for end users * Design, develop, and provide instruction and ongoing guidance regarding end user systems and services; document and train staff throughout all project lifecycles * Assist with daily monitoring of programs/systems and troubleshoot solutions with team members when issues occur * Ensure safety and security of all devices, systems, software, peripherals, etc. while following proper safety and security policies and procedures * Assist in the repair and recovery from various systems failures; coordinate and communicate with impacted constituencies utilizing appropriate methods, timing, and urgency * Ensure vendor performance and contract compliance; route emergent and crisis issues to supervisor for immediate action and compliance of vendors to meet performance metrics and requirements of organization * Participate in the formation of projects goals, scope, and schedules and ensure invoicing/billing processes are completed in a timely manner