> Markdown version of [/jobs/ext/3186303-tech-support-specialist](https://www.wearedevelopers.com/jobs/ext/3186303-tech-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tech Support Specialist

- **Company:** Alpha Inc.
- **Location:** Las Vegas, NV, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, System Configuration, Firmware, Issue Tracking Systems, Network Routers, Backend, Network Server
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1091594b869fb56

## About the Role

* Are a self-starter who can stay on task without being monitored
 * Enjoy learning how systems work and solving problems
 * Take notes and refer back to them instead of asking the same question twice
 * Communicate clearly and professionally
 * Are reliable, punctual, and take ownership of your work
 * Want to build long-term technical skills

Nice to Have (Not Required)

 * CompTIA Certifications: A+, Network+, or Security+.
 * Experience with ticketing systems
 * Tech support, help desk, or customer support experience
 * Familiarity with cameras, servers, routers, or access control systems
 * Experience with PDK or similar access control platforms, If you're motivated, organized, and ready to learn - we want to hear from you.
To apply, send an email to R.usam@alphavs.com explaining why you're a good fit and attach your resume.
Job Type: Full-time

## Description

If you enjoy independent work, problem-solving, and learning real technical skills (not just answering phones), this role might be for you.
Alpha Video Surveillance is growing fast and we're adding a Tech Support Agent to our team. We're looking for a self-starter who takes great notes, stays on task without micromanagement, and is excited to learn hands-on technical systems. We'll train you on the tech - curiosity, accountability, and drive are on you.

We have open positions for Day and Overnight shifts.

What You'll Be Doing
This is not entry-level busywork. You'll gain real technical experience, including but not limited to:

 * Working in the backend of camera systems to adjust settings
 * Setting up analytical lines on cameras
 * Performing firmware updates on cameras, servers, and equipment
 * Programming and supporting servers
 * Running system health checks on cameras, servers, and routers
 * Managing and resolving issues through a ticketing system
 * Updating internal systems (CRM familiarity is a plus)
 * Taking clear, detailed notes during training and using them
 * Troubleshooting independently and knowing when to escalate
 * Managing user onboarding and offboarding lifecycle procedures, including provisioning new hire access profiles and revoking credentials for exiting personnel.
 * Configuring employee profiles, issuing mobile/physical credentials, and auditing permissions within PDK access control and internal CRM platforms.