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# IT Help Desk Technician

- **Company:** Thompson & Litton
- **Location:** Bristol, TN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $64,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, AutoCAD, Active Directory, Application Integration Architecture, Autodesk Revit, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, IP Routing, Linux Servers, Windows Servers, Red Hat Enterprise Linux, Server Administration, Service Pack, Wireless Networks, Wi-Fi Technology, Computer Network Technologies, Bluebeam, Firewalls (Computer Science), PfSense, Cisco
- **Published:** September 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bfdc342aed6f0031

## About the Role

* Experience: Proven mid-level IT support experience in a professional or enterprise environment (3+ years preferred).
 * Technical Skills: Strong proficiency in Windows OS troubleshooting, Active Directory / Microsoft 365 administration, workstation hardware management, and core networking concepts (DNS, DHCP, IP routing, Wi-Fi, network printers).
 * Bonus Exposure: Familiarity with CAD/design environments (AutoCAD, Revit, Bluebeam), Cisco/Ubiquiti hardware, pfSense firewalls, or Windows/Linux server environments (CompTIA A+, Network+, or Microsoft certifications are a plus).
 * Communication & Logistics: Strong problem-solving and customer service skills, with the ability to clearly translate complex technical issues for non-technical staff; valid driver's license and willingness to travel occasionally between regional office sites.
 * Physical Ability: Capability to lift and move IT equipment up to 40 lbs.

## Description

While this role serves as a primary point of contact for our 9 offices and 400+ endpoints, it is designed with a strong technical growth track-offering direct exposure to networking, server administration, and cybersecurity workflows alongside senior IT staff., As part of our internal IT team, you will manage diverse technology environments and work directly with senior staff to maintain and scale our technical infrastructure. You will:

 * Provide Advanced Technical Support: Serve as a key escalation point for support requests via phone, ticketing system, and in-person-diagnosing and resolving complex Windows 10/11, hardware, and network-related issues.
 * Support AEC Production Workflows: Manage specialized production software environments, including AutoCAD, Revit, and Bluebeam (licensing, application integration, plugin conflicts, and large-format plotting workflows).
 * Manage Users & Workstations: Lead account administration in Active Directory / Entra ID, streamline workstation deployment and imaging, and manage hardware life cycles across the firm.
 * Maintain Infrastructure & Networks: Assist with wired and wireless network administration (Cisco, Ubiquiti), manage firewalls (pfSense), and support Windows Server and Linux (RHEL) configuration, maintenance, and security patching.
 * Maintain Systems & Security: Enforce IT security practices, verify system backup integrity, maintain detailed technical documentation, and participate in a rotating after-hours/on-call schedule to support critical operations.