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# IT Operations Engineer, End User Computing

- **Company:** POINT72, L.P.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $110,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, Windows PowerShell, User Environment Management, Information Technology, Laptops, Splunk
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1afd2a59fb259d8b

## About the Role

* Minimum of four years of experience in a client service, desktop support, or technical support role
 * Bachelor's degree from an accredited institution with a concentration in technology, computer science, or a related discipline
 * Previous experience supporting investment professionals in the financial industry
 * Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest
 * Scripting and automation experience using PowerShell and Splunk
 * Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices
 * Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk
 * Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment
 * Inquisitive mindset and desire to learn and work with new technologies

## Description

* Provide white-glove technology support and advice to our Executive Management team
 * Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
 * Advise on current technology and corporate policies with practical recommendations
 * Manage expectations clearly and professionally during incidents and service requests
 * Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
 * Develop written project plans for new technology initiatives
 * Provide rotational 24/7 on-call support and travel domestically and internationally as needed