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# Part Time French Speaking First Line Incident Management Agent

- **Company:** The Barcode Warehouse Ltd
- **Location:** Newark-on-Trent, UK (Remote available)
- **Salary:** £13,600.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Systems
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c38a8f01253d2cb2

## About the Role

If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you'll be a welcome addition to the team!', Skills and ExperienceEssential

 * Fluent in French and English, both written and spoken.
 * Strong problem-solving skills with excellent attention to detail.
 * A commitment to delivering a high standard of customer service.
 * Clear and professional telephone manner.
 * Good verbal and written communication skills.
 * A flexible approach to working hours within the service operating times.
 * Availability to work both Saturday and Sunday as part of your regular working pattern.

Desirable

 * Previous experience working in a Technical Help Desk, Service Desk or similar technical support environment would be an advantage. However, full training will be provided.
 * Additional languages, particularly Spanish or Polish, would be an advantage and may qualify for an additional salary increase.

## Description

As part of the Service Desk team, you will:

 * Provide first-line technical support in both French and English to a range of key clients via telephone, email and ticketing systems.
 * Accurately log and update all incidents and requests using the relevant CRM and software systems.
 * Diagnose technical faults and provide appropriate solutions over the phone and through the ticketing system.
 * Escalate technical queries to second-line support when required.
 * Deliver a consistently high standard of customer service and technical support.
 * Work in line with agreed Service Level Agreements (SLAs), including targets relating to response times, call handling, resolution times and average speed of answer.
 * Monitor shared mailboxes and ticketing system dashboards to ensure incoming queries are acknowledged and responded to within agreed SLAs.
 * Make outbound calls when required to confirm resolution of incidents or complete proactive tasks.