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# VodafoneThree - Network Performance & CX Authority

- **Company:** Vodafone Limited
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** 4G (Telecommunication), Access Network, Optimization Algorithms
- **Published:** September 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92422f3314e3bf58

## About the Role

* Proven ability to analyse network statistics, drive trial logs, and KPIs to improve performance in a multivendor environment.
 * Strategic thinker with excellent problem-solving skills and a proactive approach to continuous improvement.
 * Effective stakeholder management and collaboration across cross-functional and virtual teams.
 * Demonstrates ownership, curiosity, and a customer-first mindset, with a drive to build the #1 network in VF.

Who you are

Technical Expertise in Radio Networks

 * Deep understanding of 2G, 4G, and 5G technologies.
 * Proficiency in radio coverage planning and use of planning tools (e.g., Atoll).
 * Experience with drive trial analysis, network statistics, traces, and logs to improve performance.
 * Familiarity with multivendor environments and local optimization techniques (parametric and physical).

Network Campaigns & Strategic Initiatives

 * Active support and delivery of VF3's strategic network campaigns (e.g., Best Network Campaigns, NNS).
 * Involvement in physical MSVs, ECC support, and NTQ planning.
 * Ability to work with vendors, suppliers, and other UK operators to achieve network performance targets.

## Description

This is a high-impact position where your technical expertise will help resolve customer complaints, support network campaigns, and unlock sales opportunities through superior connectivity. You'll also be involved in field-based technical reviews, coverage planning, and hardware configuration analysis, making this a dynamic and varied role.

This role is central to driving Customer Experience (CX) initiatives within the region, with a strong focus on resolving VIP and corporate customer complaints through technical validation, onsite testing, and proactive engagement. By monitoring and analysing Radio KPIs, the successful candidate will help VF3 differentiate in the market, improve Net Promoter Score, and reduce churn-ensuring customer feedback directly informs network performance improvements.

The role also supports VF3's strategic goals, including Best Network and NNS campaigns, through activities such as physical MSVs, ECC support, and NTQ planning. Collaboration is key, with regular interaction across vendors (e.g. Nokia, Ericsson), suppliers, UK operators (under sharing agreements), deployment teams, and internal stakeholders. Leadership in optimising access network capacity and driving innovation in radio design is a core expectation., * Strong technical expertise in 2G, 4G, and 5G radio network design, coverage planning (e.g. Atoll), and optimisation., Customer Complaints Management & CX Initiatives

 * Responsible for driving Customer Experience (CX) initiatives within the region.
 * Validation and troubleshooting of VIP and corporate customer complaints, including onsite visits and technical tests.
 * Monitoring and acting on Radio KPIs that reflect customer experience, aiming to improve Net Promoter Score and reduce churn.

Business Support & Stakeholder Engagement

 * Liaison with internal business teams, deployment teams, and business units to drive business growth.
 * Collaboration with central radio optimization, radio design teams, service operations, and enterprise units.
 * Strong stakeholder management skills, including working with vendors like Nokia and Ericsson.

Leadership, Teamwork, and Continuous Improvement

 * Demonstrated leadership in ensuring network capacity delivery and utilization.
 * Ability to work as part of a team or virtual teams to meet challenging deadlines.
 * Strong sense of ownership, relentless pursuit of improvement, and a customer-centric mindset.
 * Commitment to continuous improvement and innovative problem-solving.

Key Outputs

 * Monitoring on Radio KPI's that reflect customer experience of services, and introduce Radio performance KPI targets
 * Driving operations to resolve regional RAN issues in the Access network
 * Justification for investment in coverage or capability to meet the performance requirements using customer complaints and revenue as a parameter
 * Clear quantification and reporting of all benefits achieved. Suitable onward communication