> Markdown version of [/jobs/ext/3188904-technical-support-coordinator](https://www.wearedevelopers.com/jobs/ext/3188904-technical-support-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Coordinator

- **Company:** Business Pilot
- **Location:** UK (Remote available)
- **Salary:** £26,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Microsoft Office, System Testing
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86c36c5b7b98a455

## About the Role

Essential

 * Experience in an operational role within the windows, doors, or conservatories industry
 * A methodical, process-driven approach with strong attention to detail
 * Comfortable investigating technical issues and communicating findings clearly
 * Previous experience in a support or coordination role
 * Confident with IT, Microsoft Office, and CRM systems

Nice to Have

 * Experience using Business Pilot in an operations setting
 * Experience in a QA, software testing, or technical support role, * using Business Pilot CRM: 1 year (preferred)
 * Glazing Installer Operations: 3 years (required)
 * Customer Support: 3 years (required)

## Description

We're looking for a Technical Support Coordinator to join our Support & Development team. This is a dual-focus role: you'll be a key part of our QA process - testing product updates and releases on the CRM and site App before they reach customers - while also providing responsive, knowledgeable support to our existing customer base.

You'll work closely with our development team to reproduce and document bugs, verify fixes, and help maintain product quality. A background in software QA or testing is key; if you also have experience using Business Pilot in an operations setting, even better., Technical & Customer Support

 * Handle incoming support tickets, emails, and calls at 2nd/3rd line level
 * Help to investigate and diagnose system queries, escalating to the development team where needed
 * Keep customers informed on the progress and resolution of their support cases
 * Liaise with 1st line support, trainers and developers to ensure queries are resolved efficiently

Coordination

 * Log and manage support activity in the company CRM
 * Produce reports on support trends to help inform product development priorities

QA & System Testing

 * Test product updates, new features, and releases before they go live
 * Reproduce and document customer-reported bugs to support the development team
 * Build and maintain test cases and regression checklists
 * Work closely with developers to verify fixes and sign off on resolved issues