> Markdown version of [/jobs/ext/3188999-technical-support-officer](https://www.wearedevelopers.com/jobs/ext/3188999-technical-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Officer - **Company:** Dacorum Borough Council - **Location:** Hemel Hempstead, UK - **Salary:** £32,067.0 - £33,642.0 - **Contract:** Permanent contract - **Skills:** Databases, Microsoft Office - **Published:** September 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=70e49aabcf5f9283 ## About the Role We are looking for enthusiastic individuals with excellent organisational and communication skills who enjoy working collaboratively and delivering excellent customer service. You will have: Strong administrative and organisational skills. Excellent written and verbal communication abilities. Experience of managing and prioritising a busy workload. Good attention to detail and the ability to maintain accurate records. Confidence using Microsoft Office applications and database systems. A positive and proactive approach to problem-solving. Experience of working with customers and managing enquiries in a professional manner. Experience in housing, property services, construction, adaptations, grants administration or sustainability programmes would be beneficial but is not essential. ## Description An exciting opportunity has arisen within Dacorum Borough Council's Property Services Team for three Technical Support Officers to support the delivery of our housing improvement programmes. Working as part of a friendly and collaborative team of surveyors, technical specialists and administrative staff, you will play an important role in supporting either: Disabled Adaptations that help residents live safely and independently in their homes, or Retrofit and Sustainability Projects that improve the energy efficiency and environmental performance of our housing stock. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and wants to make a positive difference to local communities. About the Role As a Technical Support Officer, you will provide vital administrative and coordination support to ensure projects are delivered efficiently and residents receive an excellent service throughout their journey. You will be responsible for coordinating appointments, liaising with residents, contractors and external partners, maintaining accurate records, processing documentation and helping to monitor the progress of projects from referral through to completion. No two days are the same, and you will play a key role in ensuring programmes run smoothly, deadlines are met and customers remain informed throughout the process. Key Responsibilities Provide administrative support to the Adaptations and Sustainability teams. Coordinate appointments, surveys and contractor visits. Manage and maintain accurate records, databases and project information. Monitor project progress and support the tracking of key performance indicators. Liaise with residents, contractors, Occupational Therapists and other stakeholders. Prepare correspondence, reports and documentation. Support the processing of grant applications, orders, invoices and other project-related information. Assist in responding to customer enquiries and resolving issues in a professional and empathetic manner. Ensure compliance with Council procedures and service standards., This is an opportunity to be part of a service that makes a real difference to residents' lives, whether by helping people remain independent in their homes or supporting projects that create warmer, more energy-efficient homes for the future. ## Related Videos - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)