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# IT Support Specialist

- **Company:** Sprint Infinity
- **Location:** Guildford, UK
- **Experience:** Expert
- **Salary:** £38,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Microsoft Office, Windows Servers, Network Protocols, Microsoft SharePoint, Software Engineering, Information Technology
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c2ec477b2d77cb1

## About the Role

* Strong interest in information technology and a willingness to learn.
 * 5+ years of technical support experience with increasing responsibility
 * Excellent understanding of Microsoft Windows operating systems (including Windows Server Operating Systems) and Microsoft Office applications.
 * Excellent working knowledge of Office 365, SharePoint, Entra.
 * Experience with networking protocols, tools, and troubleshooting techniques.
 * Troubleshooting and solving hardware, software and connectivity issues
 * Excellent problem-solving and communication skills.
 * Ability to work effectively in a team and take direction from senior IT staff.
 * Strong attention to detail and a commitment to providing top-notch support.

## Description

* Great customer service support to help with IT issues with our Clients.
 * Assist in the configuration, deployment, and maintenance of laptops and desktop computers.
 * Provide support for Microsoft Windows operating systems and Microsoft Office applications.
 * Troubleshoot and resolve basic hardware and software issues related to laptops and desktops.
 * Collaborate with team members to ensure a smooth IT support workflow is adhered to.
 * Offer excellent customer service and technical assistance to end-users, both in person and remotely.
 * Document and track support requests and resolutions in our ticketing system.
 * Work on special IT projects and tasks as assigned by senior IT staff.
 * Stay up-to-date with emerging technology trends and IT best practices to enhance your skills and knowledge.